Michelle Stark, PMP, CPCU, CMQ/OE

Enthusiast
DISC Type : i

Director of Quality Assurance at Citizens Property Insurance Corporation

Ponte Vedra Beach, Florida, United States

Overview

Michelle Stark is a Director of Quality Improvement with extensive experience in the insurance sector, currently at Citizens Inc. Her career shows a progression from IT operations management to leading quality assurance and strategic planning. She holds PMP and CPCU certifications and earned an MBA from Jacksonville University.

She has a stated interest in the United States Department of War.

Personality Overview

Story Driven

Consensus Focused

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Quality Assurance
Her entire career at Citizens Inc. and Citizens Property Insurance Corporation has been focused on leading quality assurance and improvement initiatives.
Process Improvement
Her role as Director of Quality Improvement and her CMQ/OE certification highlight a focus on enhancing operational processes and performance.
Insurance Operations
Holds the Chartered Property Casualty Underwriter (CPCU) designation, a premier certification in the property and casualty insurance industry.

Media Appearances

Michelle has no verified media appearances

Work History

12-2013
Director of Quality Assurance at Citizens Property Insurance Corporation
6-2011
Quality Assurance and Training Manager at Citizens Property Insurance Corporation
6-2011
Director Of Quality Improvement at Citizens Inc.
4-2011 - 6-2011
Technical Account Manager at SilkRoad technology
3-2006 - 4-2011
Corporate IT Operations Manager at Taleo

Education

1998 - 2000
BA from University of North Florida - College of Business Administration
1990 - 1994
MBA from Jacksonville University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Ponte Vedra Beach, Florida, United States Job Level : Mid-senior Designation : Director of Quality Assurance at Citizens Property Insurance Corporation
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Michelle

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Michelle take some risk or not?

  • They can take some low-probability risks if needed.

You And Michelle

Personality Compatibility


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