Michelle Turner in

Michelle Turner

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Head of Service Management at Giacom
📍 Chatham, England, United Kingdom

Michelle is a customer-centric leader with over 15 years of experience in service management and customer success, primarily in the SaaS and telecommunications industries. She focuses on turning strategy into action to improve processes and lead engaged teams. People who have worked with her describe her as organized, hardworking, and caring.

Outside of her direct responsibilities, Michelle shows a strong commitment to the wellbeing of her colleagues and professional network. She is a certified Mental Health First Aider and actively uses her connections to support former coworkers in their careers, demonstrating a people-first approach.

Unique fact: Michelle is also a Certified Fire Marshall.

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Experience
14 Years
Current Role
Head of Service Management
Job Level
Mid-senior
Location
Chatham, England, United Kingdom
Personality Overview

How Michelle shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michelle cares about

Customer Experience
As a certified CX Professional, her entire career has focused on improving the customer journey, managing relationships, and ensuring high standards of service are met.
Service Management
Her current role as Head of Service Management at Giacom involves leading a team to support the company's largest customers and minimize churn.
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Career

Work history

10-2021
Head of Service Management
Giacom
6-2019 - 9-2021
Head of Customer Success
Giacom
3-2016 - 5-2019
Account Manager
Giacom
11-2006 - 3-2008
Security Screening Analyst
AIM Ltd
4-2004 - 7-2006
Receptionist
Electrocomponents Plc
In the press

Media appearances

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Education
Professional Diploma in CX
The CX Academy
2013 - 2013
Adobe Illustrator CS6
Certitec - Adobe Authorised Training
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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