Mike Miceli

Enthusiast
DISC Type : i

Senior Customer Success Manager at DataBank

Denver, Colorado, United States

Overview

Mike is a Senior Customer Success Manager at DataBank with 8 years of experience in the data center and cloud services industry, holding a Bachelor of Arts from the University of Colorado Denver. Colleagues describe him as having an "unparalleled" work ethic, great attention to detail, and ambition.

Living in Denver, Mike is likely a supporter of local sports teams. Its probable he follows the citys professional franchises as well as the athletic programs from his alma mater, the University of Colorado.

His comprehensive note-taking and thorough follow-up abilities have been described as invaluable assets to his team and customers.

Personality Overview

Amiable & Agreeable

Non-Confrontational

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Data Center Expansion
He consistently shares updates on DataBank's new large-scale developments in Virginia, Georgia, and Texas, indicating a focus on infrastructure growth and capacity.
AI Infrastructure
His activity highlights the surge in demand for high-density capacity driven by AI, showcasing an interest in building infrastructure for the next wave of technology.
Customer Success
His role and a strong recommendation letter emphasize his dedication to serving customers, highlighting his thorough follow-ups and attention to their needs.

Media Appearances

Mike has no verified media appearances

Work History

5-2024
Senior Customer Success Manager at DataBank
5-2023 - 5-2024
Customer Success Manager at DataBank
1-2021 - 5-2023
Senior Account Manager at DataBank
8-2020 - 1-2021
Account Executive II at Zayo Group
2-2019 - 8-2020
Account Manager, Premier Accounts at Zayo Group

Education

Bachelor of Arts (BA) from University of Colorado Denver

More Information

Social Presence :

Prographics :

Exp : 12 Location : Denver, Colorado, United States Job Level : Middle Designation : Senior Customer Success Manager at DataBank
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Mike

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Mike take some risk or not?

  • They can take some low-probability risks if needed.

You And Mike

Personality Compatibility


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