Mike Reynolds

Observer
DISC Type : ic

Director of Operations at Rosen Shingle Creek

Orlando, Florida, United States

Overview

With over 29 years in IT, Mike Reynolds serves as the Technology Director for Rosen Hotels and Resorts. He is a passionate team leader with expertise across the industry, supported by his education in Management Information Systems.

Outside of his technology career, Mike has a background of service, having been a Combat Medic in the US Army. This experience likely instilled a strong sense of discipline and purpose that he applies to his leadership roles.

Unique fact: Before leading IT departments, Mike served his country as a Combat Medic with the Alabama National Guard.

Personality Overview

Example Seeker

Value Driven

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

IT Leadership
As a Technology Director with nearly three decades of experience, he focuses on guiding teams with a steady purpose to produce results.
Helpdesk Management
He has a deep history of leading helpdesk teams, including supporting 1200 users and over 1000 service tickets per month in a previous role.
Hospitality Technology
[Predicted] As the Technology Director for a major convention and resort hotel business, he is focused on the specific IT needs of the hospitality industry.

Media Appearances

Mike has no verified media appearances

Work History

5-2012
Director of Operations at Rosen Shingle Creek
2005 - 2012
IT Helpdesk Manager at AustalUSA
11-2000 - 1-2005
IT Helpdesk at Southern United Fire Insurance
1-1996 - 11-2000
IT HelpDesk at Racer Computer
7-1994 - 7-2001
Combat Medic 91B at US Army

Education

2008 - 2014
Management Information Systems from University of Phoenix
1996 - 1998
Computer Science from University of South Alabama

More Information

Social Presence :

Prographics :

Exp : 31 Location : Orlando, Florida, United States Job Level : Mid-senior Designation : Director of Operations at Rosen Shingle Creek
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Be prepared for a lot of questions, answer them objectively
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Mike

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Mike take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Mike

Personality Compatibility


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