Miranda Collard

Observer
DISC Type : ic

Board Member at Mama Dragons

United States

Overview

As CEO of the Americas for TP, Miranda Collard leverages over three decades of experience in the contact center industry. She focuses on strategic direction, business transformation, and operational excellence. Miranda earned a Bachelor of Science from Weber State University and is a recognized leader in driving impactful customer engagement.

Outside of her executive role, Miranda is deeply committed to social causes, serving on the boards of Mama Dragons, which supports mothers of LGBTQ children, and Youthlinc, which fosters young humanitarians. She is a vocal advocate for diversity and inclusion, frequently speaking and writing on the topic.

After starting as a frontline agent in 1993, she has spent her entire 30+ year career rising through the ranks at a single company.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Topics They Care About

Women in Leadership
As the founder and chair of TP Women, she has driven initiatives that significantly increased the percentage of women in VP+ and managerial roles globally.
Diversity and Inclusion
She founded multiple Employee Resource Groups (ERGs) including Black@TP and LatinX@TP and has been recognized on the Empower Role Model list for her contributions.
Servant Leadership
Describes her leadership style as "Servant Leadership, " focusing on empowering her teams and enabling others to bring out their best work.

Media Appearances

Miranda has no verified media appearances

Work History

1-2026
Board Member at Mama Dragons
9-2025
Chief Executive Officer- Americas | ExCom | Founder & Chair of TP Women | Board Member | at TP
5-2024 - 9-2025
Advisory Board Member at Silicon Slopes
4-2022
Board Member at Youthlinc
4-2021 - 9-2025
Member at Chief

Education

Bachelor of Science - BS from Weber State University

More Information

Social Presence :

Prographics :

Exp : 33 Location : United States Job Level : Leadership Designation : Board Member at Mama Dragons
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Insights For Selling To Miranda

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Miranda is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Miranda

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Miranda move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Miranda take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Miranda

Personality Compatibility


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