As CEO of the Americas for TP, Miranda Collard leverages over three decades of experience in the contact center industry. She focuses on strategic direction, business transformation, and operational excellence. Miranda earned a Bachelor of Science from Weber State University and is a recognized leader in driving impactful customer engagement.
Outside of her executive role, Miranda is deeply committed to social causes, serving on the boards of Mama Dragons, which supports mothers of LGBTQ children, and Youthlinc, which fosters young humanitarians. She is a vocal advocate for diversity and inclusion, frequently speaking and writing on the topic.
After starting as a frontline agent in 1993, she has spent her entire 30+ year career rising through the ranks at a single company.
Read the full overview →They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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