Miyadaira Claudia is responsible for Management of Change within Hewlett-Packards Consumer Contact Center. She has recently focused on enhancing her expertise in customer-centric processes by completing several certifications in UX design, design thinking, and customer journey mapping, demonstrating a commitment to improving user interactions.
She has shown a deep interest in continuous learning by completing five specialized courses in a short time, all centered on customer experience and user-centric design.
Miyadaira Claudia
Global Contact Center Strategy and Innovation CX Design at HP
São Paulo, São Paulo, Brazil
Overview
Topics They Care About
Customer Experience
Demonstrates a clear passion for this topic by recently completing multiple courses in journey mapping, service blueprinting, and overall customer experience.
User-Centric Design
Actively developing skills in UX design, interaction design, and empathy mapping through recent online certifications to better understand user needs.
Design Thinking
Recently completed a course on the design thinking process, indicating an interest in structured, user-focused approaches to product development and problem-solving.
Media Appearances
Miyadaira has no verified media appearances
Work History
12-2024
Global Contact Center Strategy and Innovation CX Design at HP
5-2000
Consumer Contact Center - Management Of Change at HP
Education
Miyadaira has no verified education history
More Information
Social Presence :
Prographics :
Exp : 25
Location : São Paulo, São Paulo, Brazil
Job Level : N/A
Designation : Global Contact Center Strategy and Innovation CX Design at HP
