Miyadaira Claudia
Global Contact Center Strategy and Innovation CX Design at HP
📍 São Paulo, São Paulo, Brazil
Miyadaira Claudia is responsible for Management of Change within Hewlett-Packards Consumer Contact Center. She has recently focused on enhancing her expertise in customer-centric processes by completing several certifications in UX design, design thinking, and customer journey mapping, demonstrating a commitment to improving user interactions.
She has shown a deep interest in continuous learning by completing five specialized courses in a short time, all centered on customer experience and user-centric design.
Read the full overview →Experience
25 Years
Current Role
Global Contact Center Strategy and Innovation CX Design
Location
São Paulo, São Paulo, Brazil
Personality Overview
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Priorities
Topics Miyadaira cares about
Customer Experience
Demonstrates a clear passion for this topic by recently completing multiple courses in journey mapping, service blueprinting, and overall customer experience.
User-Centric Design
Actively developing skills in UX design, interaction design, and empathy mapping through recent online certifications to better understand user needs.
Career
Work history
12-2024
Global Contact Center Strategy and Innovation CX Design
HP
5-2000
Consumer Contact Center - Management Of Change
HP
In the press
Media appearances
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Education
Miyadaira has no verified education history
Social presence
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