MO Qadasi in

MO Qadasi

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Technical Support Specialist Tier 1-2 at Think Research
📍 Canada

Muaadh is a Technical Support Specialist with over 10 years of experience at major firms like Microsoft and Citi. He holds an MBA in IT, specializing in cybersecurity and artificial intelligence from the University of Toronto, and possesses advanced skills in Cisco Unified Computing, JSON, and Jira.

He is deeply committed to professional development, recently earning certifications in ITIL 4 Foundation and GIAC Global Industrial Cyber Security. His focus is on enhancing system reliability and security, and he has been recognized for delivering excellent customer satisfaction.

Unique fact: Muaadh holds dual masters degrees, an MBA and a Master of Science in Information Technology, with a specialized focus on both AI and cybersecurity.

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Experience
11 Years
Current Role
Technical Support Specialist Tier 1-2
Location
Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics MO cares about

Cybersecurity
His MBA specialization and GIAC Global Industrial Cyber Security Professional (GICSP) certification highlight a deep interest in this field.
IT Support Optimization
His profile emphasizes a proven track record in optimizing IT support processes and reducing system downtime.
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Career

Work history

6-2022 - 9-2025
Technical Support Specialist Tier 1-2
Think Research
9-2021 - 6-2022
SENIOR APPLICATIONS SUPPORT
Microsoft
9-2019 - 11-2021
Application Support Engineer
Citi
8-2013 - 5-2019
Level 1 Help Desk Specialist
Accenture
In the press

Media appearances

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Education
2017 - 2019
Master’s Degree
Clark University
7-2022 - 10-2023
Master of Business Administration - MBA
University of Toronto
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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