MO Qadasi

Researcher
DISC Type : Cs

Technical Support Specialist Tier 1-2 at Think Research

Canada

Overview

Muaadh is a Technical Support Specialist with over 10 years of experience at major firms like Microsoft and Citi. He holds an MBA in IT, specializing in cybersecurity and artificial intelligence from the University of Toronto, and possesses advanced skills in Cisco Unified Computing, JSON, and Jira.

He is deeply committed to professional development, recently earning certifications in ITIL 4 Foundation and GIAC Global Industrial Cyber Security. His focus is on enhancing system reliability and security, and he has been recognized for delivering excellent customer satisfaction.

Unique fact: Muaadh holds dual masters degrees, an MBA and a Master of Science in Information Technology, with a specialized focus on both AI and cybersecurity.

Personality Overview

Perfectionist

Process Focused

ROI Seeker

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They do not like taking risks at all and go for proven options in the end. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

Cybersecurity
His MBA specialization and GIAC Global Industrial Cyber Security Professional (GICSP) certification highlight a deep interest in this field.
IT Support Optimization
His profile emphasizes a proven track record in optimizing IT support processes and reducing system downtime.
Artificial Intelligence
He pursued a specialization in artificial intelligence during his MBA studies, indicating a forward-looking interest in emerging tech.

Media Appearances

MO has no verified media appearances

Work History

6-2022 - 9-2025
Technical Support Specialist Tier 1-2 at Think Research
9-2021 - 6-2022
SENIOR APPLICATIONS SUPPORT at Microsoft
9-2019 - 11-2021
Application Support Engineer at Citi
8-2013 - 5-2019
Level 1 Help Desk Specialist at Accenture

Education

2017 - 2019
Master’s Degree from Clark University
7-2022 - 10-2023
Master of Business Administration - MBA from University of Toronto

More Information

Social Presence :

Prographics :

Exp : 11 Location : Canada Job Level : N/A Designation : Technical Support Specialist Tier 1-2 at Think Research
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Insights For Selling To MO

During A Call Or A Meeting

DO's

  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid emotional and informal language, stay objective and to the point instead
  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with MO is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from MO

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will MO move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can MO take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And MO

Personality Compatibility


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