Mohammed M. Ajouz

Trailblazer
DISC Type : DI

Senior Vice President, Global Head of Product Support at SAP

Greater Orlando, United States

Overview

Mohammed Ajouz is the Senior Vice President and Global Head of Technical Support at SAP, where he leads a team of nearly 5, 000. With over 30 years of experience at companies like Oracle and Skillsoft, he is recognized for transforming enterprise support organizations into modern, technology-driven operations. Colleagues describe him as intelligent, dynamic, focused, and strategic.

Personality Overview

Charismatic

Friendly But Fast

Values Relationships

They are charming and can persuade others to support their decisions.  A combination of speed and relationship gets the best response from them. They are more likely to accept new and exciting technologies.

Topics They Care About

AI in Customer Support
He is actively driving the use of AI, machine learning, and RPA to create a proactive, effortless, and intelligent support experience for SAP customers.
Customer Effort Reduction
Believes that reducing customer effort is the new playground for customer loyalty and a core goal of his team's transformation.
Employee Empowerment
Advocates for a people-first approach, believing that satisfied and empowered employees are crucial for delivering exceptional customer outcomes and driving sustainable change.

Media Appearances

Mohammed has no verified media appearances

Work History

8-2017
Senior Vice President, Global Head of Product Support at SAP
6-2016 - 8-2017
Senior Vice President, Global Customer Service & Delivery at Skillsoft
2-2016 - 5-2016
Vice President, Customer Support & Engineering at SumTotal Systems, a Skillsoft Company
10-2010 - 3-2015
Vice President, Industry Applications Support at Oracle
10-2007 - 10-2010
Vice President, CRM OnDemand Customer Support at Oracle

Education

Master of Science (M.Sc.) from Stanford University
Master of Science (M.Sc.) from University of Pittsburgh

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Orlando, United States Job Level : Leadership Designation : Senior Vice President, Global Head of Product Support at SAP
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Insights For Selling To Mohammed M.

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Give them control of the sales process
  • Address your competition clearly and confidently

DONT's

  • Avoid unnecessary negativity or slowness
  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mohammed M. is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Mohammed M.

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Mohammed M. move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Mohammed M. take some risk or not?

  • If necessary, they will be ready to take risks.

You And Mohammed M.

Personality Compatibility


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