Mohammed M. Ajouz in

Mohammed M. Ajouz

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Senior Vice President, Global Head of Product Support at SAP
📍 Greater Orlando, United States

Mohammed Ajouz is the Senior Vice President and Global Head of Technical Support at SAP, where he leads a team of nearly 5, 000. With over 30 years of experience at companies like Oracle and Skillsoft, he is recognized for transforming enterprise support organizations into modern, technology-driven operations. Colleagues describe him as intelligent, dynamic, focused, and strategic.

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Experience
20 Years
Current Role
Senior Vice President, Global Head of Product Support
Job Level
Leadership
Location
Greater Orlando, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mohammed cares about

AI in Customer Support
He is actively driving the use of AI, machine learning, and RPA to create a proactive, effortless, and intelligent support experience for SAP customers.
Customer Effort Reduction
Believes that reducing customer effort is the new playground for customer loyalty and a core goal of his team's transformation.
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Career

Work history

8-2017
Senior Vice President, Global Head of Product Support
SAP
6-2016 - 8-2017
Senior Vice President, Global Customer Service & Delivery
Skillsoft
2-2016 - 5-2016
Vice President, Customer Support & Engineering
SumTotal Systems, a Skillsoft Company
10-2010 - 3-2015
Vice President, Industry Applications Support
Oracle
10-2007 - 10-2010
Vice President, CRM OnDemand Customer Support
Oracle
In the press

Media appearances

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Education
Master of Science (M.Sc.)
Stanford University
Master of Science (M.Sc.)
University of Pittsburgh
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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