Mohammed M. Ajouz in

Mohammed M. Ajouz

Trailblazer · DISC type DI
Senior Vice President, Global Head of Product Support at SAP
📍 Greater Orlando, United States

Mohammed Ajouz is the Senior Vice President and Global Head of Technical Support at SAP, where he leads a team of nearly 5, 000. With over 30 years of experience at companies like Oracle and Skillsoft, he is recognized for transforming enterprise support organizations into modern, technology-driven operations. Colleagues describe him as intelligent, dynamic, focused, and strategic.

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Experience
20 Years
Current Role
Senior Vice President, Global Head of Product Support
Job Level
Leadership
Location
Greater Orlando, United States
Personality Overview

How Mohammed shows up

Charismatic
Friendly But Fast
Values Relationships

They are charming and can persuade others to support their decisions. A combination of speed and relationship gets the best response from them. They are more likely to accept new and exciting technologies.

Priorities

Topics Mohammed cares about

AI in Customer Support
He is actively driving the use of AI, machine learning, and RPA to create a proactive, effortless, and intelligent support experience for SAP customers.
Customer Effort Reduction
Believes that reducing customer effort is the new playground for customer loyalty and a core goal of his team's transformation.
+4 more topics Login to view topics
Career

Work history

8-2017
Senior Vice President, Global Head of Product Support
SAP
6-2016 - 8-2017
Senior Vice President, Global Customer Service & Delivery
Skillsoft
2-2016 - 5-2016
Vice President, Customer Support & Engineering
SumTotal Systems, a Skillsoft Company
10-2010 - 3-2015
Vice President, Industry Applications Support
Oracle
10-2007 - 10-2010
Vice President, CRM OnDemand Customer Support
Oracle
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Science (M.Sc.)
Stanford University
Master of Science (M.Sc.)
University of Pittsburgh
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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