Molly Layden

Supporter
DISC Type : s

Director of Business Operations & Excellence Experience at KI

Green Bay, Wisconsin, United States

Overview

Molly is a Director of Business Operations & Excellence Experience at KI, with a demonstrated history in the furniture and textile industry. Identified as a change driver and team builder, she is skilled in customer experience and account management and holds a degree from the University of Wisconsin-Eau Claire.

Passionate about development and mentorship, Molly enjoys engaging in self-reflection and fosters curiosity in the next generation. She actively shares content related to workplace dynamics, creativity, and personal growth, highlighting her commitment to coaching others.

She recently hosted a group of high school students at KI to showcase the diverse career opportunities available within the company.

Personality Overview

Procedural

Risk-averse

Social Proof Driven

They are unlikely to become strong champions as they don't prefer pushing other people.  They are motivated by the potential impact of their decision on the organization. They usually go by the book, following all rules and procedures.

Topics They Care About

Team Development
Identifies herself as a "Team Builder" and "Development Coach" and has experience managing and developing sales operations teams.
Operational Excellence
Her current role as Director of Business Operations & Excellence Experience is focused on optimizing pre- and post-sales operational support.
Customer Experience
Listed as a key skill in her professional introduction, underscoring her focus on supporting customers and business partners.

Media Appearances

Molly has no verified media appearances

Work History

1-2024
Director of Business Operations & Excellence Experience at KI
9-2014 - 1-2024
Sales Operations Manager at KI
3-2006 - 9-2014
Senior Project and Service Coordinator at KI
3-2020 - 1-2024
Sales Operations Manager at Pallas Textiles
6-2004 - 3-2006
Sales Representative & Office Manager at Evenson Photography

Education

2000 - 2004
BA from University of Wisconsin-Eau Claire
2013 - 2014
Leadership Foundations from Northeast Wisconsin Technical College

More Information

Social Presence :

Prographics :

Exp : 24 Location : Green Bay, Wisconsin, United States Job Level : Mid-senior Designation : Director of Business Operations & Excellence Experience at KI
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Insights For Selling To Molly

During A Call Or A Meeting

DO's

  • Talk about refund and cancellation policy if the need arises
  • Focus your pitch on the impact that you could help them have on their organization
  • Show willingness to accommodating their needs or requests

DONT's

  • Don’t rush them to make quick decisions
  • Avoid saying anything that sounds like a risky proposition
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Molly is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Molly

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Molly move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Molly take some risk or not?

  • They have little risk-appetite and prefer to take decisions that others support.

You And Molly

Personality Compatibility


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