Monica is a Contact Center Supervisor at Velera with a background of over 10 years in retail management and operations. She is recognized as a strong leader and team motivator, with extensive experience in visual merchandising from her time as a manager at companies like American Eagle Outfitters.
Based on her professional journey and expressed values, she appreciates authentic leadership that fosters growth. Her interests include major consumer brands like The Walt Disney Company, reflecting an appreciation for strong brand identity and customer experience.
She has a strong conviction that true leaders, not just managers, have been instrumental in her professional journey.
Monica Amos
Contact Center Supervisor at PSCU
Detroit Metropolitan Area, United States
Overview
Topics They Care About
Leadership Philosophy
She has shared reflections on the important distinction between managers and true leaders, valuing the latter for the positive impact they've had on her career.
Team Motivation
Described as a strong leader and team motivator, indicating a focus on empowering and encouraging her colleagues.
Retail Management
Has over a decade of experience in retail, holding management positions at American Eagle Outfitters, Claire's, and Pandora.
Media Appearances
Monica has no verified media appearances
Work History
3-2022
Contact Center Supervisor at PSCU
9-2020
Contact Center Agent at PSCU
1-2020 - 9-2020
Assistant Manager at Pandora
10-2018
Assistant Manager/selling Manager at AMERICAN EAGLE OUTFITTERS INC.
8-2017
Store Manager at Claire's Inc.
4-2015 - 4-2017
Operations Manager at Charming Charlie
Education
Monica has no verified education history
More Information
Social Presence :
Prographics :
Exp : 10
Location : Detroit Metropolitan Area, United States
Job Level : Middle
Designation : Contact Center Supervisor at PSCU
