Monica Augustine

Visionary
DISC Type : Ds

VP, Customer Experience (Digital Marketing, Sales & Post Sales) at Zuora

Milpitas, California, United States

Overview

Monica has no verified overview

Personality Overview

Risk Tolerant

Early Adopter

Big Vision Person

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Monica has no verified topics they care about

Media Appearances

Monica has no verified media appearances

Work History

1-2024
VP, Customer Experience (Digital Marketing, Sales & Post Sales) at Zuora
12-2023
President at Waterfall Villas
6-2022
Executive Success Coach at Northwestern University - Kellogg School of Management
4-2022 - 12-2023
Vice President | Digital Transformation Leader (CX & Supply Chain) at Signify
2017 - 5-2022
Director of Product Management, Customer Experience Digital Transformation at Cisco

Education

10-2021 - 10-2021
Executive Leadership Program from University of California, Berkeley, Haas School of Business
8-2003 - 5-2005
Master of Business Administration - MBA from Cal State East Bay- College of Business & Economics

More Information

Social Presence :

Prographics :

Exp : 26 Location : Milpitas, California, United States Job Level : Senior Designation : VP, Customer Experience (Digital Marketing, Sales & Post Sales) at Zuora
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Insights For Selling To Monica

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Monica is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Monica

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Monica move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Monica take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Monica

Personality Compatibility


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