Muhammad Arshad in

Muhammad Arshad

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Group Commercial Officer at Digicel Group
📍 Roseville, California, United States

With 26 years in the telecom industry, Muhammad Arshad is a results-driven commercial executive specializing in customer experience, sales operations, and strategic planning. A graduate of INSEADs general management program, he is described by colleagues as an intelligent and dedicated leader.

His interests suggest a deep passion for the telecommunications and business world, following industry leaders like Vodafone and Verizon. He also actively engages with thought leadership from institutions such as Harvard Business Review and his alma mater, INSEAD, to stay current on global business trends.

Unique fact: He is credited with having completely revolutionized the customer care operations during his tenure at Banglalink.

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Experience
22 Years
Current Role
Group Commercial Officer
Location
Roseville, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Muhammad cares about

Customer Experience
A core specialty throughout his career, with extensive experience in customer care operations, quality assurance, and customer lifecycle management.
Commercial Strategy
His senior roles, including Group Commercial Officer, involve high-level strategy, planning, development, forecasting, and budgeting for large telecom operations.
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Career

Work history

7-2018 - 9-2019
Group Commercial Officer
Digicel Group
11-2015 - 6-2018
Vice President Sales Operations & Consumer Service Delivery
Etisalat UAE
3-2014 - 11-2015
Head of Customer Care
Mobilink
10-2006 - 3-2014
Head of Customer Care
Banglalink- A VimpelCom Subsidiary
10-2004 - 9-2006
Director Quality Assurance & Customer Retention
Banglalink- A VimpelCom Subsidiary
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2012 - 2012
Transition To General Management
INSEAD
1994 - 1996
MBA
Institute of Business Administration, University of the Punjab, Pakistan
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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