Nancy Fein is a long-serving executive at Toyota Motor Sales, USA, where she is the Group Vice President of Customer Service. Her extensive career, which began with the company in 1982, includes significant leadership roles such as managing supply chain strategy and overseeing customer service for the Lexus division, consistently emphasizing brand and customer satisfaction. She is an alumna of UCLA and the Rochester Institute of Technology.
She has a strong connection to the Rochester Institute of Technology (RIT), serving as a university trustee and a former president of the Alumni Network Board of Directors.
In 2005, Automotive News recognized her as one of the "100 Leading Women in the North American Auto Industry. "
Nancy Fein
Group Vice President, Customer Service at Toyota Motor Sales, USA
Rancho Palos Verdes, California, United States
Overview
Topics They Care About
Customer Satisfaction
Her career focus has been on elevating customer service and satisfaction, particularly during her leadership roles with the Lexus division.
Automotive Logistics
Previously held the title of Vice President of Supply Chain Strategy, indicating deep expertise in vehicle logistics and operations.
Higher Education
Serves as a trustee for the Rochester Institute of Technology (RIT) and is a former president of their Alumni Network Board.
Media Appearances
Nancy has no verified media appearances
Work History
7-2012
Group Vice President, Customer Service at Toyota Motor Sales, USA
1-2011 - 7-2012
Vice President, Vehicle Supply Chain Strategy at Toyota Motor Sales, USA
1-2008 - 2-2011
Vice President Customer Service at Toyota Motor Sales, USA
4-2005 - 1-2008
VP Lexus Customer Service at Toyota Motor Sales, USA
Education
1985 - 1989
MBA from UCLA
1971 - 1976
BS from Rochester Institute of Technology
More Information
Social Presence :
Prographics :
Exp : 21
Location : Rancho Palos Verdes, California, United States
Job Level : Senior
Designation : Group Vice President, Customer Service at Toyota Motor Sales, USA
