Nancy Fein in

Nancy Fein

Group Vice President, Customer Service at Toyota Motor Sales, USA
📍 Rancho Palos Verdes, California, United States

Nancy Fein is a long-serving executive at Toyota Motor Sales, USA, where she is the Group Vice President of Customer Service. Her extensive career, which began with the company in 1982, includes significant leadership roles such as managing supply chain strategy and overseeing customer service for the Lexus division, consistently emphasizing brand and customer satisfaction. She is an alumna of UCLA and the Rochester Institute of Technology.

She has a strong connection to the Rochester Institute of Technology (RIT), serving as a university trustee and a former president of the Alumni Network Board of Directors.

In 2005, Automotive News recognized her as one of the "100 Leading Women in the North American Auto Industry. "

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Experience
21 Years
Current Role
Group Vice President, Customer Service
Job Level
Senior
Location
Rancho Palos Verdes, California, United States
Personality Overview
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Priorities

Topics Nancy cares about

Customer Satisfaction
Her career focus has been on elevating customer service and satisfaction, particularly during her leadership roles with the Lexus division.
Automotive Logistics
Previously held the title of Vice President of Supply Chain Strategy, indicating deep expertise in vehicle logistics and operations.
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Career

Work history

7-2012
Group Vice President, Customer Service
Toyota Motor Sales, USA
1-2011 - 7-2012
Vice President, Vehicle Supply Chain Strategy
Toyota Motor Sales, USA
1-2008 - 2-2011
Vice President Customer Service
Toyota Motor Sales, USA
4-2005 - 1-2008
VP Lexus Customer Service
Toyota Motor Sales, USA
In the press

Media appearances

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Education
1985 - 1989
MBA
UCLA
1971 - 1976
BS
Rochester Institute of Technology
Social presence
in

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