Natalia Urnau

Critic
DISC Type : C

Operations & People Manager at ASSIST 365

Argentina

Overview

Natalia Urnau is an Operations & People Manager at ASSIST 365, specializing in process optimization, customer experience, and talent management. Her career has progressed from customer service and team leadership to a management role focused on operational efficiency and human resources, backed by certifications in Data Analytics and Power BI.


She holds certifications in both people-centric fields like Human Resources and technical skills including Data Analytics, Power BI, and Generative AI.

Personality Overview

Information Seeker

Objective Thinker

Negotiator

They like to take decisions independently and do not seek others' support often.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Process Optimization
A core part of her professional headline, highlighting her focus on improving operational workflows and efficiency.
Talent Management
Central to her role as a People Manager, she actively posts about recruiting and team growth at her company.
Customer Experience
Her headline and education at Coderhouse show a dedicated focus on enhancing the customer journey and satisfaction.

Media Appearances

Natalia has no verified media appearances

Work History

3-2021
Operations & People Manager at ASSIST 365
1-2018 - 3-2021
Operations Analyst at ASSIST 365
4-2014 - 1-2018
Team Leader at Next Latinoamerica S.A.
4-2014 - 8-2015
Servicio de atención al cliente at Next Latinoamerica S.A.
5-2012 - 10-2013
Cajera at Jumbo

Education

1-2024 - 4-2024
Data Analytics from Coderhouse
12-2022 - 2-2023
Customer Experience from Coderhouse

More Information

Social Presence :

Prographics :

Exp : 13 Location : Argentina Job Level : Middle Designation : Operations & People Manager at ASSIST 365
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Insights For Selling To Natalia

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Natalia is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Natalia

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Natalia move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Natalia take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Natalia

Personality Compatibility


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