Natalia Urquijo Quiñones in

Natalia Urquijo Quiñones

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Head of Digital Channels, Performance & Channels Support at Enel Chile
📍 Chile

Natalia Urquijo Quiñones is the Head of Digital Channels, Performance & Channels Support at Enel Chile. She is a senior executive specializing in customer experience and omnichannel strategies for the energy and financial services sectors. With an MBA, she has a strong record of driving digital adoption and significant user growth.

Colleagues describe Natalia as having an excellent attitude for teamwork and being generous in sharing her knowledge. She holds a certification in Female Leadership, showing a passion for empowering women in business. Her interests include major technology and engineering companies like IBM and GE.

Unique fact: Natalia is a recipient of the "Premio de Innovación Familia Bolívar" for her work on the Radar Comercial Project.

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Experience
13 Years
Current Role
Head of Digital Channels, Performance & Channels Support
Job Level
Mid-senior
Location
Chile
Personality Overview

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Communication Style
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Priorities

Topics Natalia cares about

Digital Growth
Drove a 300% growth in users for the Enel Clientes app by focusing on user experience, analytics, and performance marketing.
Omnichannel CX
Leads the evolution toward data-driven omnichannel models designed to improve customer satisfaction and operational efficiency.
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Career

Work history

3-2025
Head of Digital Channels, Performance & Channels Support
Enel Chile
9-2022 - 3-2025
Head of Digital Channels
Enel Chile
3-2022 - 8-2022
Product Owner Ecosistema Digital
Banco Bci
7-2019 - 3-2022
Project Business Analyst Digital Factory
Falabella Financiero
3-2019 - 5-2019
América 10: Intercambio Regional Marketing Corporativo
Falabella Financiero
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2021 - 3-2022
Posgrado
Universidad Adolfo Ibáñez
2015 - 2016
Master of Business Administration (MBA)
Universidad Externado de Colombia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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