Amaro Aschoff

Questioner
DISC Type : c

Head of Claims to Satisfaction at Enel Brasil

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Amaro Aschoff is the Head of Claims to Satisfaction at Enel Brasil, bringing over a decade of experience in the electricity sector and customer relations. He excels in managing strategic demands and enhancing customer experience through process improvement and satisfaction monitoring.

He is dedicated to continuous improvement and developing himself professionally, often reflecting on past experiences to build a better future. Amaro is passionate about making a difference and achieving goals.

A unique fact about Amaro is his focus on fostering a "one team" mentality through international integration, such as with Italian colleagues.

Personality Overview

Value Seeker

Systematic

Cautious & Analytical

They are more likely than others to negotiate on pricing and terms.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Satisfaction
As Head of Claims to Satisfaction, he is responsible for improving customer experience, mapping journeys, and monitoring satisfaction at Enel Brasil.
Quality Management
He previously held a role as Quality Management Lead at Enel Brasil and focused on continuous improvement and ISO 9001/15 certification at Light.
Regulatory Compliance
Manages commercial complaints to meet regulatory and strategic indicators, and addresses demands from regulatory bodies like ANEEL.

Media Appearances

Amaro has no verified media appearances

Work History

7-2022
Head of Claims to Satisfaction at Enel Brasil
6-2021 - 7-2022
Responsável Quality Management at Enel Brasil
5-2020 - 6-2021
Customer Experience Coordinator at Light
11-2018 - 5-2020
Coordenador de Gestão de Reclamações e Qualidade at Light
11-2017 - 11-2018
Analista Comercial Pleno at Light

Education

2020 - 2020
Enchange Program from IELS Malta - Institute of English Language Studies
2017 - 2019
MBA from Universidade Federal de Pernambuco

More Information

Social Presence :

Prographics :

Exp : 13 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : Mid-senior Designation : Head of Claims to Satisfaction at Enel Brasil
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Insights For Selling To Amaro

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amaro is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Amaro

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Amaro move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Amaro take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Amaro

Personality Compatibility


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