Amaro Aschoff in

Amaro Aschoff

Questioner · DISC type c
Head of Billing Operation at Enel Brasil
📍 Rio de Janeiro, Rio de Janeiro, Brazil

Amaro Aschoff is the Head of Claims to Satisfaction at Enel Brasil, bringing over a decade of experience in the electricity sector and customer relations. He excels in managing strategic demands and enhancing customer experience through process improvement and satisfaction monitoring.

He is dedicated to continuous improvement and developing himself professionally, often reflecting on past experiences to build a better future. Amaro is passionate about making a difference and achieving goals.

A unique fact about Amaro is his focus on fostering a "one team" mentality through international integration, such as with Italian colleagues.

Read the full overview →
Experience
13 Years
Current Role
Head of Billing Operation
Job Level
Mid-senior
Location
Rio de Janeiro, Rio de Janeiro, Brazil
Personality Overview

How Amaro shows up

Value Seeker
Systematic
Cautious & Analytical

They are more likely than others to negotiate on pricing and terms. They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Priorities

Topics Amaro cares about

Customer Satisfaction
As Head of Claims to Satisfaction, he is responsible for improving customer experience, mapping journeys, and monitoring satisfaction at Enel Brasil.
Quality Management
He previously held a role as Quality Management Lead at Enel Brasil and focused on continuous improvement and ISO 9001/15 certification at Light.
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Career

Work history

4-2026
Head of Billing Operation
Enel Brasil
7-2022 - 3-2026
Head of Claims to Satisfaction
Enel Brasil
6-2021 - 7-2022
Responsável Quality Management
Enel Brasil
5-2020 - 6-2021
Customer Experience Coordinator
Light
11-2018 - 5-2020
Coordenador de Gestão de Reclamações e Qualidade
Light
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2020
Enchange Program
IELS Malta - Institute of English Language Studies
2017 - 2019
MBA
Universidade Federal de Pernambuco
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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