Alessandro Casu in

Alessandro Casu

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Head of Active Billing - Global Customer Operations at Enel
📍 Rome, Latium, Italy

Alessandro Casu is the Head of Billing for Global Customer Operations at Enel, where he defines and implements billing strategy and service models. His career at Enel includes leadership roles in B2C Customer Experience and UX/UI Design, showcasing a broad expertise in optimizing customer-centric processes. He is a graduate of Sapienza Università di Roma.

His background uniquely combines a focus on customer journey and user experience design with the operational complexities of billing process improvement and strategy.

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Experience
24 Years
Current Role
Head of Active Billing - Global Customer Operations
Job Level
Mid-senior
Location
Rome, Latium, Italy
Personality Overview

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Communication Style
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Priorities

Topics Alessandro cares about

Billing Strategy
Currently responsible for defining and implementing the global billing strategy, service, and operating model for Enel.
Customer Experience
Previously served as Head of B2C Customer Experience and Head of Service and UX/UI Design, focusing on customer journey transformation.
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Career

Work history

5-2022
Head of Active Billing - Global Customer Operations
Enel
5-2021 - 5-2022
Head of Billing - Global Customer Operations
Enel
2-2020 - 5-2021
Head of Service and UX/UI Design
Enel
12-2018 - 2-2020
Head of B2C Customer Experience
Enel
7-2010 - 11-2017
Responsabile Billing Process Improvement
Enel Energia
In the press

Media appearances

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Education
1991 - 1997
Laurea
Sapienza Università di Roma
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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