Alessandro Casu

Questioner
DISC Type : c

Head of Active Billing - Global Customer Operations at Enel

Rome, Latium, Italy

Overview

Alessandro Casu is the Head of Billing for Global Customer Operations at Enel, where he defines and implements billing strategy and service models. His career at Enel includes leadership roles in B2C Customer Experience and UX/UI Design, showcasing a broad expertise in optimizing customer-centric processes. He is a graduate of Sapienza Università di Roma.

His background uniquely combines a focus on customer journey and user experience design with the operational complexities of billing process improvement and strategy.

Personality Overview

Price-Sensitive

Cautious & Analytical

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation.

Topics They Care About

Billing Strategy
Currently responsible for defining and implementing the global billing strategy, service, and operating model for Enel.
Customer Experience
Previously served as Head of B2C Customer Experience and Head of Service and UX/UI Design, focusing on customer journey transformation.
Process Optimization
His roles consistently involve streamlining processes by leveraging internal and external benchmarking to ensure continuous improvement.

Media Appearances

Alessandro has no verified media appearances

Work History

5-2022
Head of Active Billing - Global Customer Operations at Enel
5-2021 - 5-2022
Head of Billing - Global Customer Operations at Enel
2-2020 - 5-2021
Head of Service and UX/UI Design at Enel
12-2018 - 2-2020
Head of B2C Customer Experience at Enel
7-2010 - 11-2017
Responsabile Billing Process Improvement at Enel Energia

Education

1991 - 1997
Laurea from Sapienza Università di Roma

More Information

Social Presence :

Prographics :

Exp : 24 Location : Rome, Latium, Italy Job Level : Mid-senior Designation : Head of Active Billing - Global Customer Operations at Enel
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Insights For Selling To Alessandro

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alessandro is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Alessandro

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Alessandro move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Alessandro take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Alessandro

Personality Compatibility


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