Natalie Penfold

Questioner
DISC Type : c

Group Head of Insurance and Claims at National Grid

London, England, United Kingdom

Overview

Natalie Penfold serves as the Group Head of Insurance and Claims at National Grid, managing the companys global insurance programs. Her career has progressed internally at National Grid, and she previously worked as a broker. She is a Chartered Insurance Broker, holding the ACII certification.

In 2017, she was named Airmic’s ‘Rising Star of the Year’, recognizing her significant early-career contributions and achievements within the risk management industry.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

It is quite likely of them to ask for pricing or other concessions.  They prefer to analyze every situation thoroughly.
 They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

ESG in Insurance
Has spoken publicly at industry conferences about the growing importance of a company's ESG credentials when securing insurance coverage, particularly for Directors & Officers liability.
Insurer Relationships
Her public commentary highlights a focus on building strong, long-term partnerships with insurers and brokers to navigate challenging market conditions and ensure stable coverage.
Corporate Risk Management
As the head of insurance for a critical national infrastructure company, her role is centered on managing and insuring complex, large-scale corporate risks.

Media Appearances

Natalie has no verified media appearances

Work History

6-2025
Group Head of Insurance and Claims at National Grid
1-2023 - 6-2025
Group Insurance Manager at National Grid
2-2019 - 1-2023
Insurance Advisor at National Grid
1-2018 - 2-2019
Client Manager at Sutton Winson
2-2016 - 1-2018
Technical Executive - Major Accounts at Sutton Winson

Education

Natalie has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Group Head of Insurance and Claims at National Grid
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Insights For Selling To Natalie

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Natalie is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Natalie

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Natalie move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Natalie take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Natalie

Personality Compatibility


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