Nathaniel D. in

Nathaniel D.

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Head of Customer Experience at Lotus Cars Americas
📍 Austin, Texas Metropolitan Area, United States

Nathaniel D. is the Head of Customer Experience for Lotus Cars Americas, where he built the entire CX department from the ground up. His career began as a luxury vehicle technician at 19, evolving through engineering roles to his current strategic leadership position, consistently focused on innovation and quality.

Fueled by a deep passion for the automotive world, Nathaniel is committed to enhancing the entire ownership journey for drivers. He recently supported an event with Dream Rides Entrepreneurship Inc. , providing unique driving experiences to youth and finding the experience deeply moving.

He worked his way up from an automotive repair technician to a regional head of customer experience.

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Experience
6 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Austin, Texas Metropolitan Area, United States
Personality Overview

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Priorities

Topics Nathaniel cares about

Customer Experience Strategy
He established the entire CX department for Lotus in the Americas, defining its strategy, KPIs, and operational structure from inception and exceeding industry benchmarks within a year.
Automotive Innovation
His background as a Charging Engineer for Lotus and focus on electric hypercars like the Evija and Eletre highlight his passion for the industry's technological evolution.
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Career

Work history

12-2024
Head of Customer Experience
Lotus Cars Americas
7-2024 - 12-2024
Lotus Charging Engineer
Lotus Cars Americas
4-2024 - 4-2024
Development Liason Engineer
Akka Technologies
11-2021 - 4-2024
EE Analysis Technician / QRD / VVC
Akka Technologies
9-2019 - 11-2021
Automotive Technician II
Akka Technologies
In the press

Media appearances

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Education
Bachelor of Science - BS
Western Governors University
Associate's degree
Blue Ridge Community and Technical College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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