Nav Keer

Examiner
DISC Type : cs

VP Digital Customer Success at bp

Hemel Hempstead, England, United Kingdom

Overview

Nav Keer is a VP, leading digital change at bp, where she focuses on digital customer success and transformation programs. She excels in programme management, IT service management, and large-scale IT transformations, consistently delivering results and fostering diverse teams. People often call her a great leader, strong, capable, professional, and excellent at managing programmes.

Outside of her professional life, Nav is a passionate advocate for team diversity and inclusion. She mentors individuals entering senior management and actively supports initiatives like Women in IT.

Nav is actively involved in hiring for her team, seeking to expand business change, engagement, and design capabilities within enterprise digital.

Personality Overview

Process Oriented

Late Adopter

Tough To Convince

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Digital Transformation
As VP, leading digital change at bp, Nav is deeply involved in driving digital customer success and large-scale IT transformation programs, including IT Security and Digital Hub initiatives.
Program Management
Nav has extensive experience as a Programme Director and Principal Consultant, skilled in delivering complex programs in challenging environments for various clients, including bp.
Diversity & Inclusion
Nav is an active advocate of team diversity and inclusion. She represents bp at events like Women in Silicon Roundabout and celebrates achievements in this area.

Media Appearances

Nav has no verified media appearances

Work History

1-2021
VP Digital Customer Success at bp
10-2020
Head of Digital Hub Pune (interim) at bp
9-2018 - 12-2020
Programme Director, IT Security at bp
9-2000 - 10-2007
Prinicipal Consultant - Clients across Public & Private Sectors at PA Consulting Group

Education

1998 - 2002
BSc from Aston University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Hemel Hempstead, England, United Kingdom Job Level : Senior Designation : VP Digital Customer Success at bp
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Insights For Selling To Nav

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nav is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Nav

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Nav move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Nav take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Nav

Personality Compatibility


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