Navyaa Murthy

Balancer
DISC Type : S

Optimization Manager at [24]7.ai India

Bengaluru, Karnataka, India

Overview

Navyaa Murthy is a customer experience leader at7. ai with over six years of experience in the telecommunications industry. Specializing in data-driven strategies and process optimization, she has progressed from Team Lead to Optimization Manager, driving team success and reducing churn. She holds a Bachelor of Commerce.

She demonstrates a keen interest in professional growth, celebrating career milestones and actively participating in advanced leadership training. Navyaa also stays informed about major technology and consulting firms like Microsoft and Deloitte, indicating an interest in corporate innovation and industry trends.

She recently completed a specialized "Levelling Up Leadership" training program called Bedrock to further enhance her coaching and team management skills.

Personality Overview

Process-Oriented

Risk-Averse

Diplomatic

They are courteous and respectful but practical.  They are willing to make long-term decisions. They like following the process even if it takes time to reach any conclusion.

Topics They Care About

Customer Experience
Her role is centered around customer service optimization, using data-driven strategies to reduce churn and enhance satisfaction.
Team Leadership
Having been promoted from Team Lead, she focuses on performance enhancement through coaching and recently completed advanced leadership training.
Process Improvement
Her title and introduction highlight a core focus on driving continuous improvement and business innovation through process optimization.

Media Appearances

Navyaa has no verified media appearances

Work History

4-2024
Optimization Manager at [24]7.ai India
4-2024
Optimization Manager at [24]7.ai India
1-2023
Team Lead at [24]7.ai India
5-2018 - 6-2019
Admin at UpStart - Coworking Space

Education

Bachelor of Commerce - BCom from Sacred Heart First Grade College

More Information

Social Presence :

Prographics :

Exp : 3 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Optimization Manager at [24]7.ai India
URL has been copied!

Insights For Selling To Navyaa

During A Call Or A Meeting

DO's

  • Tell them about the outcome and results before talking about the input
  • Encourage them to invite other key stakeholders for discussions
  • Actively address their concerns around change, risk, and acceptance by users

DONT's

  • Don’t try to be overly social in the early interactions
  • Skip mentioning details that are confusing
  • Do not sound very transactional, make extra effort to be genuinely interested

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Navyaa is

  • What matters the most to them is low risk, adoption by others and proven case studies.
  • Will you ever get a clear answer from Navyaa

  • They never refuse directly, they push out the decisions or just go quiet.

Insights For Deal Planning

    How fast (or slow) will Navyaa move?

  • They can be some of the slowest decision makers.
  • Can Navyaa take some risk or not?

  • They have no risk-appetite and prefer to take safe decisions.

You And Navyaa

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.