Neelu Shaikh in

Neelu Shaikh

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Founder and CEO at Human-First AI
📍 San Francisco Bay Area, United States

Neelu Shaikh is the Chief Customer Officer at Amperity, specializing in scaling Enterprise SaaS and AI-driven Go-to-Market strategies. With a background from Google, ZoomInfo, and Coupa, she focuses on next-generation customer experience transformation. People who have worked with her describe her as strategic, tenacious, and a creative problem-solver with contagious energy.

Outside of her executive roles, Neelu is passionate about mentorship and community impact. She has served on the board of directors for Kaiser Permanentes "Women In Technology" organization, where she helps others connect and grow their careers, and also gives back by mentoring young people in the U. S.

She is the founder of HumanFirstAICX, a think tank dedicated to pioneering hyper-personalized customer interactions.

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Experience
20 Years
Current Role
Founder and CEO
Job Level
Leadership
Location
San Francisco Bay Area, United States
Personality Overview

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Decision Approach
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Priorities

Topics Neelu cares about

AI-Driven CX
Her core focus is transforming customer experience by blending human insight with AI, moving from spreadsheets to real-time, predictive intelligence.
Scaling GTM Teams
She has a proven track record leading and scaling global Customer Success, Delivery, and Go-to-Market teams of over 400 people at companies like Google and ZoomInfo.
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Career

Work history

5-2024
Founder and CEO
Human-First AI
7-2023
SVP Global Customer Success
ZoomInfo
2019
Executive Advisor
Startup
2020 - 7-2023
Cloud Consulting - Customer Success and PS Leader
Google
2019 - 2020
VP Customer Experience - Onboarding, Implementation Support and Partnerships
Tipalti
In the press

Media appearances

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Education
2016 - 2016
Entrepreneurship/Entrepreneurial Studies
Stanford University
2011 - 2013
MBA
Saint Mary's College of California
Strategic Planning and Management
University of Michigan
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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