Neelu Shaikh

Evaluator
DISC Type : DSC

Founder and CEO at Human-First AI

San Francisco Bay Area, United States

Overview

Neelu Shaikh is the Chief Customer Officer at Amperity, specializing in scaling Enterprise SaaS and AI-driven Go-to-Market strategies. With a background from Google, ZoomInfo, and Coupa, she focuses on next-generation customer experience transformation. People who have worked with her describe her as strategic, tenacious, and a creative problem-solver with contagious energy.

Outside of her executive roles, Neelu is passionate about mentorship and community impact. She has served on the board of directors for Kaiser Permanentes "Women In Technology" organization, where she helps others connect and grow their careers, and also gives back by mentoring young people in the U. S.

She is the founder of HumanFirstAICX, a think tank dedicated to pioneering hyper-personalized customer interactions.

Personality Overview

Thorough Evaluator

Quality Focused

Hard To Convince

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

AI-Driven CX
Her core focus is transforming customer experience by blending human insight with AI, moving from spreadsheets to real-time, predictive intelligence.
Scaling GTM Teams
She has a proven track record leading and scaling global Customer Success, Delivery, and Go-to-Market teams of over 400 people at companies like Google and ZoomInfo.
Human-First AI
She founded a think tank and advisory practice focused on this principle, investing in startups that use AI to create more empathetic and personalized customer interactions.

Media Appearances

Neelu has no verified media appearances

Work History

5-2024
Founder and CEO at Human-First AI
7-2023
SVP Global Customer Success at ZoomInfo
2019
Executive Advisor at Startup
2020 - 7-2023
Cloud Consulting - Customer Success and PS Leader at Google
2019 - 2020
VP Customer Experience - Onboarding, Implementation Support and Partnerships at Tipalti

Education

2016 - 2016
Entrepreneurship/Entrepreneurial Studies from Stanford University
2011 - 2013
MBA from Saint Mary's College of California
Strategic Planning and Management from University of Michigan
Bachelor of Engineering (B.E.) from MSU
Doing Business in Latin America from Universidade Federal de Santa Catarina

More Information

Social Presence :

Prographics :

Exp : 20 Location : San Francisco Bay Area, United States Job Level : Leadership Designation : Founder and CEO at Human-First AI
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Insights For Selling To Neelu

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neelu is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Neelu

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Neelu move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Neelu take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Neelu

Personality Compatibility


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