Neil Grabham

Observer
DISC Type : ic

Managing Director at Merseyrail

Liverpool, England, United Kingdom

Overview

Neil Grabham is the Managing Director of Merseyrail, with extensive experience in customer-facing leadership roles at operators like East Midlands Railway and Greater Anglia. Described by colleagues as a people-focused and KPI-driven leader, he is focused on delivering high performance and exceptional customer satisfaction in the rail industry.

He is deeply committed to community and social impact initiatives. Neil actively champions partnerships that support ex-offenders and drives record-breaking charity fundraising, demonstrating a clear passion for creating positive social value within the Liverpool City Region through his work and partnerships.

Under his leadership, Merseyrail became the first rail company to partner with the Rebuilding Futures Alliance, supporting the employment of ex-offenders.

Personality Overview

Example Seeker

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Social Value
He recently launched Merseyrail's first Social Value Report, which demonstrated the generation of £1. 4 billion in value for the communities the railway serves.
Customer Experience
His entire recent career has been in customer service leadership, consistently aiming for industry-leading satisfaction levels and focusing on the passenger journey.
Community Partnerships
Actively partners with organizations like 'Inside Connections' to support rehabilitation for ex-offenders and champions significant fundraising efforts for local charities.

Media Appearances

New Merseyrail Managing Director Named. Featured in Merseyrail (official website)

See Now

Interview: ‘We are waking Merseyrail up’. Featured in Railway Gazette

See Now

Work History

8-2023
Managing Director at Merseyrail
8-2019 - 8-2023
Customer Services Director at East Midlands Railway
7-2018 - 8-2019
General Manager Customer Service at ABELLIO EAST ANGLIA LIMITED
7-2014 - 7-2018
Head Of Customer Service EAST at Greater Anglia
4-2013 - 11-2014
Area Manager at Signet Jewelers

Education

Neil has no verified education history

More Information

Social Presence :

Prographics :

Exp : 21 Location : Liverpool, England, United Kingdom Job Level : Mid-senior Designation : Managing Director at Merseyrail
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Insights For Selling To Neil

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Build rapport, it will come handy to handle hard questions later
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neil is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Neil

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Neil move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Neil take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Neil

Personality Compatibility


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