Neil Grabham in

Neil Grabham

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Managing Director at Merseyrail
📍 Liverpool, England, United Kingdom

Neil Grabham is the Managing Director of Merseyrail, with extensive experience in customer-facing leadership roles at operators like East Midlands Railway and Greater Anglia. Described by colleagues as a people-focused and KPI-driven leader, he is focused on delivering high performance and exceptional customer satisfaction in the rail industry.

He is deeply committed to community and social impact initiatives. Neil actively champions partnerships that support ex-offenders and drives record-breaking charity fundraising, demonstrating a clear passion for creating positive social value within the Liverpool City Region through his work and partnerships.

Under his leadership, Merseyrail became the first rail company to partner with the Rebuilding Futures Alliance, supporting the employment of ex-offenders.

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Experience
21 Years
Current Role
Managing Director
Job Level
Mid-senior
Location
Liverpool, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Neil cares about

Social Value
He recently launched Merseyrail's first Social Value Report, which demonstrated the generation of £1. 4 billion in value for the communities the railway serves.
Customer Experience
His entire recent career has been in customer service leadership, consistently aiming for industry-leading satisfaction levels and focusing on the passenger journey.
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Career

Work history

8-2023
Managing Director
Merseyrail
8-2019 - 8-2023
Customer Services Director
East Midlands Railway
7-2018 - 8-2019
General Manager Customer Service
ABELLIO EAST ANGLIA LIMITED
7-2014 - 7-2018
Head Of Customer Service EAST
Greater Anglia
4-2013 - 11-2014
Area Manager
Signet Jewelers
In the press

Media appearances

New Merseyrail Managing Director Named. Featured in Merseyrail (official website)
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Interview: ‘We are waking Merseyrail up’. Featured in Railway Gazette
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Education

Neil has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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