Neil Graham

Evaluator
DISC Type : csd

Digital Transformation Manager at Community Legal Centres Australia

Melbourne, Victoria, Australia

Overview

Neil is a senior program and transformation leader with over 12 years of experience modernizing systems across government and non-profit sectors. A PRINCE2 certified professional, he specializes in grants and rebate systems reform, data platforms, and CRM implementation, driving high-impact digital transformations.

He is passionate about leveraging technology for social good, focusing on how digital strategies can improve engagement for non-profits and community legal services. He is an active participant in his sector, speaking at conferences about the future of data and technology in community law.

He led the design and implementation of a CRM-driven rebates platform that processed over 30, 000 household applications for a major public-sector program.

Personality Overview

Hard To Convince

Thorough Evaluator

Quality Focused

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Digital Transformation
Currently leads the digital transformation strategy for Community Legal Centres Australia, with a long history of delivering complex, high-impact reforms for non-profits.
Public Sector Modernisation
Focuses on modernising legacy systems to improve public value, highlighted by his work on large-scale government technology and funding programs.
Grants & Rebate Systems
Designed and delivered the end-to-end Solar Homes digital rebates platform, a CRM-driven system that managed high-volume financial transactions.

Media Appearances

Neil has no verified media appearances

Work History

4-2024
Digital Transformation Manager at Community Legal Centres Australia
7-2020 - 4-2024
Program Delivery Manager / Senior Consultant at Infoxchange
7-2020 - 11-2020
Consultant at Infoxchange
5-2011 - 12-2019
Project Manager / Service Delivery Lead at Sustainability Victoria
9-2010 - 5-2011
IT Project Manager at Wesley Mission Victoria

Education

2019 - 2019
Igniting Leadership from Leadership Victoria
2011 - 2011
PRINCE2 from PM-Partners

More Information

Social Presence :

Prographics :

Exp : 16 Location : Melbourne, Victoria, Australia Job Level : Middle Designation : Digital Transformation Manager at Community Legal Centres Australia
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Insights For Selling To Neil

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neil is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Neil

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Neil move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Neil take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Neil

Personality Compatibility


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