Nelson Guzzo in

Nelson Guzzo

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Director of Call Center Operations at AT&T
📍 Greater Phoenix Area, United States

Nelson is an accomplished sales leader in the telecommunications industry, currently serving as the Director of Call Center Operations at AT&T. With a history of managing teams at Lumen and CenturyLink, he specializes in call centers, team development, and project management. He is Six Sigma Green Belt and Dare to Lead trained, and colleagues describe him as flexible and results-oriented.

Outside of work, Nelson is actively involved in his community. He is a vocal supporter of the "Give Kids The World" charity, which provides special experiences for children with critical illnesses and their families. He also has a passion for cars and has participated in local charity car shows in Arizona.

He once showcased his 2023 Chevy Corvette Stingray at a community car show to benefit a local financial literacy program.

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Experience
28 Years
Current Role
Director of Call Center Operations
Job Level
Mid-senior
Location
Greater Phoenix Area, United States
Personality Overview

How Nelson shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nelson cares about

Call Center Leadership
His current role is Director of Call Center Operations, and he has a demonstrated history of building and managing successful call center teams.
Small Business Support
He actively promotes and engages with small businesses, as seen in his posts appreciating customers during Small Business Week in Arizona.
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Career

Work history

2-2026
Director of Call Center Operations
AT&T
7-2019 - 2-2026
Manager Sales II - Mass Markets
Lumen Technologies
7-2019 - 10-2021
Manager Outbound Small Business Sales
CenturyLink Business
2-2019 - 10-2021
Senior Lead Project Manager II
CenturyLink (Formerly Qwest)
2-2015 - 10-2021
Center Manager - National Order Help Desk
CenturyLink (Formerly Qwest)
In the press

Media appearances

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Education
1994 - 1997
Associates
Mesa Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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