Nelson Guzzo

Inspirer
DISC Type : di

Director of Call Center Operations at AT&T

Greater Phoenix Area, United States

Overview

Nelson is an accomplished sales leader in the telecommunications industry, currently serving as the Director of Call Center Operations at AT&T. With a history of managing teams at Lumen and CenturyLink, he specializes in call centers, team development, and project management. He is Six Sigma Green Belt and Dare to Lead trained, and colleagues describe him as flexible and results-oriented.

Outside of work, Nelson is actively involved in his community. He is a vocal supporter of the "Give Kids The World" charity, which provides special experiences for children with critical illnesses and their families. He also has a passion for cars and has participated in local charity car shows in Arizona.

He once showcased his 2023 Chevy Corvette Stingray at a community car show to benefit a local financial literacy program.

Personality Overview

Charming & Persuasive

Fast Adopter

Decisive

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Call Center Leadership
His current role is Director of Call Center Operations, and he has a demonstrated history of building and managing successful call center teams.
Small Business Support
He actively promotes and engages with small businesses, as seen in his posts appreciating customers during Small Business Week in Arizona.
Youth Charity Work
He has shared his passion for the 'Give Kids The World' organization, a non-profit that supports children with critical illnesses.

Media Appearances

Nelson has no verified media appearances

Work History

2-2026
Director of Call Center Operations at AT&T
7-2019 - 2-2026
Manager Sales II - Mass Markets at Lumen Technologies
7-2019 - 10-2021
Manager Outbound Small Business Sales at CenturyLink Business
2-2019 - 10-2021
Senior Lead Project Manager II at CenturyLink (Formerly Qwest)
2-2015 - 10-2021
Center Manager - National Order Help Desk at CenturyLink (Formerly Qwest)

Education

1994 - 1997
Associates from Mesa Community College

More Information

Social Presence :

Prographics :

Exp : 28 Location : Greater Phoenix Area, United States Job Level : Mid-senior Designation : Director of Call Center Operations at AT&T
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Insights For Selling To Nelson

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nelson is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Nelson

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Nelson move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Nelson take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Nelson

Personality Compatibility


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