Nhi Nguyen

Energizer
DISC Type : I

Director, Learning & Development and Change Management at LivePerson

Alameda, California, United States

Overview

Nhi is an organizational development professional with over 20 years of experience, currently serving as the Director of Learning & Development and Change Management at LivePerson. A graduate of Simmons University, she specializes in fostering learning cultures and advancing employee development within large international companies.

Outside of her corporate role, Nhi is an avid angler who enjoys fishing. She possesses a creative and innovative mindset and has a noted interest in high-end brands like the Prada Group, suggesting an appreciation for quality design and craftsmanship in her personal life.

Unique fact: Nhi is passionate about fishing, a hobby mentioned as a key personal interest.

Personality Overview

Imaginative

Relationship Oriented

Enthusiastic

They are friendly, approachable and love to make new connections.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Fostering Learning Cultures
Her experience at WarnerMedia and LivePerson focuses on strengthening organizational skills and paving the way for a culture of continuous learning.
Change Management
A core part of her current title and expertise, she has over 20 years of experience ensuring the success of change management initiatives.
Leadership Development
She lists helping employees reach their leadership potential as one of her key strengths, showing a passion for mentoring and growth.

Media Appearances

Nhi has no verified media appearances

Work History

5-2019
Director, Learning & Development and Change Management at LivePerson
5-2012 - 11-2018
Director, Corporate HR & People Development at WarnerMedia
7-2011 - 8-2013
Co-Founder at chit-chat English Language Center
2008 - 2012
People Group L&D Communications Specialist at UBS
2003 - 2006
Associate, Corporate Communication/Marketing at MBIA

Education

Master of Arts - MA from Simmons University
Educational Specialist - EdS from Nova Southeastern University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Alameda, California, United States Job Level : Mid-senior Designation : Director, Learning & Development and Change Management at LivePerson
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Insights For Selling To Nhi

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Do some small talk, ask them how things are going on their side
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nhi is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Nhi

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Nhi move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Nhi take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Nhi

Personality Compatibility


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