Nicholas Livermore in

Nicholas Livermore

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Head of Global Retention at tonies® USA
📍 New York City Metropolitan Area, United States

Nicholas is the Head of Global Retention at Tonies, specializing in driving LTV through customer retention and engagement. With a degree from Virginia Commonwealth University, he focuses on building high-performing teams. Colleagues note his deep understanding and technical expertise in best-in-class marketing and CRM solutions.

Outside of his professional life, Nicholas is a proud and supportive husband, frequently celebrating the entrepreneurial work of his wife, Emily Greenberg, and her company, Joy Parenting Club. He also shows a keen interest in the brand strategies of major companies like Procter & Gamble and Ogilvy.

He has successfully driven hundreds of millions of dollars in incremental LTV through customer retention programs.

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Experience
7 Years
Current Role
Head of Global Retention
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview

How Nicholas shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicholas cares about

Customer Retention
His entire career is focused on driving LTV and hyper-growth through customer retention and engagement, as stated in his professional summary.
Building Growth Teams
He expresses a focus on building high-performing teams and scaling best-in-class programs to power business growth.
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Career

Work history

4-2024
Head of Global Retention
tonies® USA
9-2022 - 4-2024
Senior Director, Retention
Nuts.com
10-2019 - 8-2022
Director of Growth
Grove Collaborative
8-2018 - 9-2019
Head of CRM & Retention
Ro
2-2018 - 8-2018
Director of Marketing, Retention & Growth
Candid™
In the press

Media appearances

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Education
2007 - 2010
Bachelor’s Degree
Virginia Commonwealth University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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