Nick Heckers ๐Ÿ’š๐Ÿ’œ

Critic
DISC Type : C

Service Delivery Manager at Wortell Belgium

Riemst, Flemish Region, Belgium

Overview

Nick Heckers is an experienced Service Delivery Manager at Wortell with a demonstrated history in the IT industry. He is skilled in sales, partner relationship management, and coaching, focusing on enhancing customer relationships and driving continuous service improvement. He holds a communication training certification and is a graduate of Leeuwenborgh.

He is proud that his company, Wortell, is officially recognized as a Microsoft Azure Expert MSP, a distinction achieved by only a handful of partners worldwide.

Personality Overview

ROI Driven

Information Seeker

Critic

They choose to analyze logically and value facts to emotions.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Microsoft Azure Cloud
He actively shares news about Microsoft's cloud infrastructure, such as the launch of the Belgian Azure region and Wortell's achievement as a Microsoft Azure Expert MSP.
Service Delivery
His role as a Service Delivery Manager is focused on providing the best possible managed services and ensuring customer satisfaction.
Customer Success
With a background as a Customer Success Manager and skills in CRM, he has a long-standing focus on guiding customers and managing relationships.

Media Appearances

Nick has no verified media appearances

Work History

9-2023
Service Delivery Manager at Wortell Belgium
1-2022 - 9-2023
Customer Success Manager at Wortell Belgium
6-2020 - 12-2021
Business consultant at BKM nv/sa
10-2019 - 5-2020
Key account manager at DynaGroup
6-2018 - 5-2019
Account Manager Solution Engineering regio zuid at Centric

Education

1998 - 2002
Yes from Leeuwenborgh

More Information

Social Presence :

Prographics :

Exp : 9 Location : Riemst, Flemish Region, Belgium Job Level : Middle Designation : Service Delivery Manager at Wortell Belgium
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Insights For Selling To Nick

During A Call Or A Meeting

DO's

  • Use phrases like โ€˜expect X% improvementโ€™, โ€˜data clearly showsโ€™ etc.
  • Donโ€™t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Avoid phrases like โ€˜trust meโ€™, โ€˜others just loveโ€™ etc.
  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nick is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Nick

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Nick move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Nick take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Nick

Personality Compatibility


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