Nick Kusko in

Nick Kusko

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Head of CX & UC Sales and Strategy at Opkalla
📍 Charlotte, North Carolina, United States

Nick Kusko is the Head of Contact Center & Unified Comms Sales at Opkalla, focusing on cloud services and CX transformation. Praised as a talented leader, he utilizes a relationship-first approach to solve complex business challenges. He holds degrees from the University of North Carolina Wilmington and James Madison University.

Living in Charlotte, Nick is an avid sports fan who follows the Carolina Panthers and Charlotte Hornets. He leads an active lifestyle, enjoying basketball, golf, tennis, and pickleball in his free time. He is also a supporter of the UNC Tar Heels.

Unique fact: During his time at both UNCW and JMU, he served as a practice player for the womens basketball teams.

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Experience
9 Years
Current Role
Head of CX & UC Sales and Strategy
Job Level
Mid-senior
Location
Charlotte, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nick cares about

Customer Experience (CX)
His entire career is focused on CX, from strategy to sales. He frequently engages in industry events and discussions on improving the customer journey.
AI in Contact Centers
He is focused on helping customers achieve their AI goals and has a background as a Google Cloud Contact Center AI Platform Specialist.
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Career

Work history

8-2025
Head of CX & UC Sales and Strategy
Opkalla
6-2023 - 8-2025
Account Executive
NICE
2-2023 - 6-2023
Senior Account Executive
ujet.cx
11-2021 - 2-2023
Account Executive
ujet.cx
7-2021 - 11-2021
Account Executive
SADA
In the press

Media appearances

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Education
2008 - 2012
Bachelor of Arts (B.A.)
University of North Carolina Wilmington
2012 - 2014
Master of Science (M.S.)
James Madison University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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