Nick Kusko in

Nick Kusko

Balancer · DISC type S
Head of CX & UC Sales and Strategy at Opkalla
📍 Charlotte, North Carolina, United States

Nick Kusko is the Head of Contact Center & Unified Comms Sales at Opkalla, focusing on cloud services and CX transformation. Praised as a talented leader, he utilizes a relationship-first approach to solve complex business challenges. He holds degrees from the University of North Carolina Wilmington and James Madison University.

Living in Charlotte, Nick is an avid sports fan who follows the Carolina Panthers and Charlotte Hornets. He leads an active lifestyle, enjoying basketball, golf, tennis, and pickleball in his free time. He is also a supporter of the UNC Tar Heels.

Unique fact: During his time at both UNCW and JMU, he served as a practice player for the womens basketball teams.

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Experience
9 Years
Current Role
Head of CX & UC Sales and Strategy
Job Level
Mid-senior
Location
Charlotte, North Carolina, United States
Personality Overview

How Nick shows up

Process-Oriented
Diplomatic
Good Listener

They are courteous and respectful but practical. They are comfortable taking long term decisions. They like following the process even if it takes time to reach any conclusion.

Priorities

Topics Nick cares about

Customer Experience (CX)
His entire career is focused on CX, from strategy to sales. He frequently engages in industry events and discussions on improving the customer journey.
AI in Contact Centers
He is focused on helping customers achieve their AI goals and has a background as a Google Cloud Contact Center AI Platform Specialist.
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Career

Work history

8-2025
Head of CX & UC Sales and Strategy
Opkalla
6-2023 - 8-2025
Account Executive
NICE
2-2023 - 6-2023
Senior Account Executive
ujet.cx
11-2021 - 2-2023
Account Executive
ujet.cx
7-2021 - 11-2021
Account Executive
SADA
In the press

Media appearances

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Education
2008 - 2012
Bachelor of Arts (B.A.)
University of North Carolina Wilmington
2012 - 2014
Master of Science (M.S.)
James Madison University
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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