Nick Mannella

Pioneer
DISC Type : dis

Chief Revenue Officer at Helpware

Lexington, Kentucky, United States

Overview

Nick Mannella is the Chief Revenue Officer at Helpware, an experienced sales leader focused on driving growth in the healthcare BPO sector. An alumnus of Ohio University, he has held senior leadership roles at major firms like Xerox and Faneuil, specializing in customer engagement.



He has previously managed sales organizations with annual booking expectations exceeding $200 million.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Healthcare BPO
He has deep experience leading sales for Business Process Outsourcing services across the healthcare payer, provider, and life sciences industries.
Profitable Growth
His career focus is on driving profitable revenue growth through a combination of new logo sales and expanding existing client relationships.
Customer Engagement
Specializes in services like customer care and consumer engagement, and is excited by tech that improves agent and customer experience.

Media Appearances

Helpware Announced Today The Appointment of Two New Leaders Within The Organization. Featured in 24-7 Press Release

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Work History

11-2020
Chief Revenue Officer at Helpware
5-2017 - 11-2020
Chief Revenue Officer (CRO) at Faneuil Inc
10-2014 - 11-2020
SVP Business Development, Commercial Healthcare at Xerox
4-2014 - 10-2014
SVP Business Development - Healthcare Payer at Xerox
7-2013 - 4-2014
SVP Business Development - Retail, Travel, Legal, Learning at Xerox

Education

1998 - 2002
Bachelors from Ohio University
1995 - 1998
High School Diploma from Dublin

More Information

Social Presence :

Prographics :

Exp : 22 Location : Lexington, Kentucky, United States Job Level : Leadership Designation : Chief Revenue Officer at Helpware

Interested in

Sports

Ohio University Varsity Football

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Insights For Selling To Nick

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • During followups, use calls or text if needed, they should be fine
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nick is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Nick

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Nick move?

  • They are generally fast movers and can take quick decisions
  • Can Nick take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Nick

Personality Compatibility


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