Nick Scully in

Nick Scully

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Lead Business Operations Manager, Customer Support & Adoption at Sprout Social, Inc.
📍 Chicago, Illinois, United States

Nick is the Lead Business Operations Manager for Customer Support & Adoption at Sprout Social, Inc., where he has progressed through five roles over nearly eight years. He focuses on creatively solving problems and building meaningful relationships. He holds a Bachelor of Arts from DePaul University and is described by colleagues as tireless and flexible.

Outside of his direct role, Nick is focused on team development and strategic planning. He recently sought a professional facilitator to lead a strategic offsite for his leadership team in Chicago, demonstrating a proactive approach to management and future-proofing his departments success.

He has a strong interest in the operations of companies like TMP Worldwide and Donlen.

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Experience
17 Years
Current Role
Lead Business Operations Manager, Customer Support & Adoption
Job Level
Mid-senior
Location
Chicago, Illinois, United States
Personality Overview

How Nick shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nick cares about

Customer Support Ops
He leads business operations for the Customer Support and Adoption department at Sprout Social, a SaaS company.
Strategic Planning
He is actively involved in his team's future, recently organizing a strategic offsite for his 5-person leadership team to plan for the next fiscal year.
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Career

Work history

1-2026
Lead Business Operations Manager, Customer Support & Adoption
Sprout Social, Inc.
4-2024 - 12-2025
Senior Manager, Customer Support
Sprout Social, Inc.
10-2021 - 3-2024
Manager, US Support (Customer Experience)
Sprout Social, Inc.
5-2019 - 9-2021
Team Lead, Customer Support
Sprout Social, Inc.
8-2018 - 4-2019
Customer Advocate
Sprout Social, Inc.
In the press

Media appearances

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Education
2010 - 2013
Bachelor of Arts (B.A.)
DePaul University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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