Nick Taylor

Trailblazer
DISC Type : ID

Head of Customer Success at Granola

London, England, United Kingdom

Overview

Nick is an industry leader in customer success for SaaS and FinTech companies, currently at Granola and previously with Synthesia and Onfido. He studied Enterprise and Entrepreneurship and is described by colleagues as personable, forward-thinking, and results-oriented.

Outside of work, Nick is a passionate advocate for human rights and refugee sustainability. He enjoys unwinding with films, books, Lego, and Dungeons & Dragons, and is an enthusiastic fan of FinTech and start-ups.

Unique fact: Nick was recognized in the games industrys Develop 30 under 30 list for 2014.

Personality Overview

Assertive

Values Relationships

Achievement-Oriented

They are not against taking risks and can make tough decisions when required.
  They are more likely to accept new and exciting technologies. They will bat for you if they come to believe in you.

Topics They Care About

Customer Success Leadership
He focuses on building and leading global customer success teams at high-growth SaaS companies like Granola and Synthesia.
SaaS & FinTech
His career has been centered around SaaS companies, and he has a stated interest in the FinTech industry and its startups.
Human Rights Advocacy
He identifies himself as an advocate for human rights and the sustainability and support of refugees.

Media Appearances

Nick has no verified media appearances

Work History

1-2026
Head of Customer Success at Granola
9-2023 - 10-2025
Senior Director, Customer Success - Europe at Synthesia
9-2021 - 9-2023
Global Head of Customer Success at Synthesia
1-2019 - 9-2021
Director of Customer Success at Onfido
12-2017 - 1-2019
Enterprise Customer Success Manager at Onfido

Education

2011 - 2012
Enterprise and Entrepreneurship from Peter Jones Enterprise Academy
2000 - 2011
Education details unavailable from Forest School

More Information

Social Presence :

Prographics :

Exp : 10 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Success at Granola
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Insights For Selling To Nick

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Keep your pitch focused on the impact but nurture the relationship too
  • Address your competition clearly and confidently

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nick is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Nick

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Nick move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Nick take some risk or not?

  • If necessary, they will be ready to take risks.

You And Nick

Personality Compatibility


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