Nick Taylor in

Nick Taylor

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Head of Customer Success at Granola
📍 London, England, United Kingdom

Nick is an industry leader in customer success for SaaS and FinTech companies, currently at Granola and previously with Synthesia and Onfido. He studied Enterprise and Entrepreneurship and is described by colleagues as personable, forward-thinking, and results-oriented.

Outside of work, Nick is a passionate advocate for human rights and refugee sustainability. He enjoys unwinding with films, books, Lego, and Dungeons & Dragons, and is an enthusiastic fan of FinTech and start-ups.

Unique fact: Nick was recognized in the games industrys Develop 30 under 30 list for 2014.

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Experience
13 Years
Current Role
Head of Customer Success
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nick cares about

Customer Success Leadership
He focuses on building and leading global customer success teams at high-growth SaaS companies like Granola and Synthesia.
SaaS & FinTech
His career has been centered around SaaS companies, and he has a stated interest in the FinTech industry and its startups.
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Career

Work history

1-2026
Head of Customer Success
Granola
9-2023 - 10-2025
Senior Director, Customer Success - Europe
Synthesia
9-2021 - 9-2023
Global Head of Customer Success
Synthesia
1-2019 - 9-2021
Director of Customer Success
Onfido
12-2017 - 1-2019
Enterprise Customer Success Manager
Onfido
In the press

Media appearances

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Education
2011 - 2012
Enterprise and Entrepreneurship
Peter Jones Enterprise Academy
2000 - 2011
Education details unavailable
Forest School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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