Nicola Wyness-Spoors in

Nicola Wyness-Spoors

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Customer Support Services Operations Manager at Tesco Insurance and Money Services
📍 Sunderland, England, United Kingdom

Nicola Wyness-Spoors is a seasoned Head of Operations with an extensive career primarily in the insurance sector at companies like Tesco Bank and BGL Group. She specializes in operations management, performance enhancement, and process improvement, with a demonstrated history of leading both telephony and back-office teams.

Beyond her professional roles, Nicola has a known interest in philanthropy and is skilled in charity work. This suggests a passion for giving back to the community and contributing to causes she cares about outside of her corporate responsibilities.

She has a unique focus on supporting vulnerable customers, including those dealing with bereavement and financial difficulties.

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Experience
3 Years
Current Role
Customer Support Services Operations Manager
Job Level
Middle
Location
Sunderland, England, United Kingdom
Personality Overview

How Nicola shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicola cares about

Customer Outcomes
Her roles and posts consistently emphasize a commitment to driving good customer outcomes and ensuring outstanding service through continuous improvement and quality analysis.
Operations Management
As a strong operations professional and Head of Operations, her career is centered on managing and improving functions like customer relations, payments, and administrative services.
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Career

Work history

7-2024
Customer Support Services Operations Manager
Tesco Insurance and Money Services
3-2024 - 7-2024
Head of Operations
One Utility Bill
10-2022 - 3-2024
Customer Service Operations Manager
TescoBank
Tesco Bank
13 yrs 9 mos
BGL Group
5 yrs 1 mo
In the press

Media appearances

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Education
2008 - 2010
A levels
South Tyneside College
2003 - 2008
Education details unavailable
Monkwearmouth Comprehensive
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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