Nicole Lacy is a Claims Onboarding Coach at Progressive Insurance, specializing in training new team members to work efficiently. With a background as a Branch Manager at Enterprise, she excels at quick decision-making and problem-solving in high-pressure situations. She is a graduate of the University of Dayton with a Bachelor of Arts degree.
Nicole Lacy
Claims Onboarding Coach at Progressive Insurance
Cleveland, Ohio, United States
Overview
Topics They Care About
Employee Onboarding
Her current role focuses on successfully onboarding and training new claims professionals to work efficiently as a team.
Team Productivity
Her profile highlights being "People driven while achieving an increase in productivity" as a key strength.
Crisis Management
She is skilled in problem-solving during crises while maintaining a calm and effective atmosphere for her team.
Media Appearances
Nicole has no verified media appearances
Work History
5-2025
Claims Onboarding Coach at Progressive Insurance
10-2023 - 6-2025
Claims Adjuster at Progressive Insurance
8-2022 - 10-2023
Branch Manager at Enterprise
8-2021 - 8-2022
Assistant Manager at Enterprise
9-2020 - 7-2021
Management Trainee at Enterprise
4-2018 - 9-2020
Customer Service Representative at OBM
5-2017 - 10-2017
Operations Manager at Eddie Bauer
Education
2013 - 2017
Bachelor of Arts (B.A.) from University of Dayton
More Information
Social Presence :
Prographics :
Exp : 8
Location : Cleveland, Ohio, United States
Job Level : N/A
Designation : Claims Onboarding Coach at Progressive Insurance
