Nicole Mingo-Horton

Observer
DISC Type : ic

Telecommunications Manager at Kean University

Union, New Jersey, United States

Overview

Nicole Mingo-Horton is the Telecommunications Manager at Kean University, leveraging a background that includes roles as a Telecom Analyst and a Dispatch Supervisor. Her expertise covers large-scale Avaya system administration, VoIP, and call center application design. She holds a Bachelors Degree from Kean University.

Based on her professional history within academia and interests, she appears to follow trends and developments in the higher education sector. She also maintains a connection with Clark Atlanta University, where she previously studied.

Unique fact: She has experience managing a complex telecommunications system with over 4, 200 ports and 26 remote fiber nodes.

Personality Overview

Assertive

Example Seeker

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Telephony Infrastructure
Manages a large-scale Avaya phone system with VoIP capabilities and has experience coordinating installations and upgrades of telephony servers.
Call Center Solutions
Previously designed and maintained Avaya Call Center applications, indicating expertise in specialized customer service and communications technology.
Process Improvement
Served as an ISO9001 process creator and owner at a previous company, showing a strong background in quality management and operational efficiency.

Media Appearances

Nicole has no verified media appearances

Work History

8-2021
Telecommunications Manager at Kean University
4-2003 - 4-2022
Telecom Analyst at Kean University
6-1996 - 6-2002
Dispatch Supervisor at Verizon Connected Solutions

Education

2003 - 2009
Bachelor’s Degree from Kean University
1988 - 1991
Education details unavailable from Clark Atlanta University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Union, New Jersey, United States Job Level : Middle Designation : Telecommunications Manager at Kean University
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Nicole

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They like to analyze well and then make their decisions.
  • Can Nicole take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Nicole

Personality Compatibility


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