Nicole Reatherford

Observer
DISC Type : ic

Program Analyst at U.S. Department of Veterans Affairs

Milwaukee, Wisconsin, United States

Overview

Nicole is a Program Analyst at the U. S. Department of Veterans Affairs, specializing in Customer Experience (CX) and Human-Centered Design (HCD). As a Certified Rehabilitation Counselor and Level III Contracting Officers Representative, she manages multi-million dollar contracts and is described as detailed and highly competent.

In a previous role, she successfully led her division to exceed performance goals while maintaining the highest employee satisfaction in her regional office.

Personality Overview

Example Seeker

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Veteran Experience (CX)
Her work in the Veterans Experience Office focuses on using customer experience insights to improve services for servicemembers and veterans.
Human-Centered Design
She manages contract compliance and service delivery for Human-Centered Design (HCD) services on an enterprise-wide scale for the VA.
Vocational Rehabilitation
As a Certified Rehabilitation Counselor and former VR&E Officer, she has deep expertise in providing rehabilitation services to veterans.

Media Appearances

Nicole has no verified media appearances

Work History

2-2021
Program Analyst at U.S. Department of Veterans Affairs
10-2016 - 2-2021
Management Analyst, Veterans Experience Office at U.S. Department of Veterans Affairs
1-2011 - 10-2016
Vocational Rehabilitation & Employment (VR&E) Officer at U.S. Department of Veterans Affairs
Rehabilitation Counselor at Cascade Disability Management
Vocational Counselor at CorVel Corporation

Education

1997 - 1999
MS from Southern Illinois University, Carbondale
1993 - 1997
BA from University of Wisconsin-Eau Claire

More Information

Social Presence :

Prographics :

Exp : 14 Location : Milwaukee, Wisconsin, United States Job Level : Middle Designation : Program Analyst at U.S. Department of Veterans Affairs
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Nicole

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They like to analyze well and then make their decisions.
  • Can Nicole take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Nicole

Personality Compatibility


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