Nicole Reatherford in

Nicole Reatherford

Observer · DISC type ic
Program Analyst at U.S. Department of Veterans Affairs
📍 Milwaukee, Wisconsin, United States

Nicole is a Program Analyst at the U. S. Department of Veterans Affairs, specializing in Customer Experience (CX) and Human-Centered Design (HCD). As a Certified Rehabilitation Counselor and Level III Contracting Officers Representative, she manages multi-million dollar contracts and is described as detailed and highly competent.

In a previous role, she successfully led her division to exceed performance goals while maintaining the highest employee satisfaction in her regional office.

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Experience
14 Years
Current Role
Program Analyst
Job Level
Middle
Location
Milwaukee, Wisconsin, United States
Personality Overview

How Nicole shows up

Example Seeker
Assertive
Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince. They often ask many questions and rely heavily on information and documentation.

Priorities

Topics Nicole cares about

Veteran Experience (CX)
Her work in the Veterans Experience Office focuses on using customer experience insights to improve services for servicemembers and veterans.
Human-Centered Design
She manages contract compliance and service delivery for Human-Centered Design (HCD) services on an enterprise-wide scale for the VA.
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Career

Work history

2-2021
Program Analyst
U.S. Department of Veterans Affairs
10-2016 - 2-2021
Management Analyst, Veterans Experience Office
U.S. Department of Veterans Affairs
1-2011 - 10-2016
Vocational Rehabilitation & Employment (VR&E) Officer
U.S. Department of Veterans Affairs
Rehabilitation Counselor
Cascade Disability Management
Vocational Counselor
CorVel Corporation
In the press

Media appearances

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Education
1997 - 1999
MS
Southern Illinois University, Carbondale
1993 - 1997
BA
University of Wisconsin-Eau Claire
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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