Nicole Reatherford in

Nicole Reatherford

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Program Analyst at U.S. Department of Veterans Affairs
📍 Milwaukee, Wisconsin, United States

Nicole is a Program Analyst at the U. S. Department of Veterans Affairs, specializing in Customer Experience (CX) and Human-Centered Design (HCD). As a Certified Rehabilitation Counselor and Level III Contracting Officers Representative, she manages multi-million dollar contracts and is described as detailed and highly competent.

In a previous role, she successfully led her division to exceed performance goals while maintaining the highest employee satisfaction in her regional office.

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Experience
14 Years
Current Role
Program Analyst
Job Level
Middle
Location
Milwaukee, Wisconsin, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nicole cares about

Veteran Experience (CX)
Her work in the Veterans Experience Office focuses on using customer experience insights to improve services for servicemembers and veterans.
Human-Centered Design
She manages contract compliance and service delivery for Human-Centered Design (HCD) services on an enterprise-wide scale for the VA.
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Career

Work history

2-2021
Program Analyst
U.S. Department of Veterans Affairs
10-2016 - 2-2021
Management Analyst, Veterans Experience Office
U.S. Department of Veterans Affairs
1-2011 - 10-2016
Vocational Rehabilitation & Employment (VR&E) Officer
U.S. Department of Veterans Affairs
Rehabilitation Counselor
Cascade Disability Management
Vocational Counselor
CorVel Corporation
In the press

Media appearances

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Education
1997 - 1999
MS
Southern Illinois University, Carbondale
1993 - 1997
BA
University of Wisconsin-Eau Claire
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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