Nicole Whitely in

Nicole Whitely

Go-getter · DISC type d
Vice President Contact Center at Lake Trust Credit Union
📍 Lansing, Michigan, United States

Nicole Whitely is the Vice President of the Contact Center at Lake Trust Credit Union, where she leads her team in executing strategic initiatives focused on member service and value. A graduate of Cleary Universitys MBA program, she fosters a culture of innovation and collaboration.

Nicole is passionate about professional development and supporting female leaders, having attended the Michigan Diversity Council Women in Leadership Symposium. She actively promotes career opportunities within her community and shows an interest in Michigan State University.

She serves on the AI Council of Posh, a platform for AI experts, highlighting her engagement with emerging technologies.

Read the full overview →
Experience
1 Years
Current Role
Vice President Contact Center
Job Level
Senior
Location
Lansing, Michigan, United States
Personality Overview

How Nicole shows up

Fast-Paced
Decisive
Challenger

They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Priorities

Topics Nicole cares about

Member Experience
As VP of the Contact Center, her role is centered on delivering exceptional service and value to members, focusing on key metrics and process improvement.
AI in Banking
Her membership on the Posh AI Council demonstrates a professional interest in the application of artificial intelligence and related technologies in the financial sector.
+4 more topics Login to view topics
Career

Work history

1-2026
Vice President Contact Center
Lake Trust Credit Union
Assistant Vice President
Lake Trust Credit Union
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Business Administration - MBA
Cleary University
Bachelor of Applied Science - BASc
University of Phoenix
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

More profiles

Discover additional public profiles from our index.

JD
Jarrod Delgado
Transportation Supervisor
Producers Dairy Foods Inc.
 Steve Markey
Steve Markey
Chief Operations Officer
StoutStuff
 Quentin Le Moel
Quentin Le Moel
Sales Specialist IT & Cybersécurité
unyc
 Sean Gaskell
Sean Gaskell
SVP, Global Drug Substance Operations
Moderna
Unlock the full playbookSee exactly how to sell to Nicole. Free, 10 seconds.