Nicole Whitely in

Nicole Whitely

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Vice President Contact Center at Lake Trust Credit Union
📍 Lansing, Michigan, United States

Nicole Whitely is the Vice President of the Contact Center at Lake Trust Credit Union, where she leads her team in executing strategic initiatives focused on member service and value. A graduate of Cleary Universitys MBA program, she fosters a culture of innovation and collaboration.

Nicole is passionate about professional development and supporting female leaders, having attended the Michigan Diversity Council Women in Leadership Symposium. She actively promotes career opportunities within her community and shows an interest in Michigan State University.

She serves on the AI Council of Posh, a platform for AI experts, highlighting her engagement with emerging technologies.

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Experience
1 Years
Current Role
Vice President Contact Center
Job Level
Senior
Location
Lansing, Michigan, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nicole cares about

Member Experience
As VP of the Contact Center, her role is centered on delivering exceptional service and value to members, focusing on key metrics and process improvement.
AI in Banking
Her membership on the Posh AI Council demonstrates a professional interest in the application of artificial intelligence and related technologies in the financial sector.
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Career

Work history

1-2026
Vice President Contact Center
Lake Trust Credit Union
Assistant Vice President
Lake Trust Credit Union
In the press

Media appearances

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Education
Master of Business Administration - MBA
Cleary University
Bachelor of Applied Science - BASc
University of Phoenix
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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