Nikita Doshi

Examiner
DISC Type : cs

Customer Success Account Manager at Adobe

Noida, Uttar Pradesh, India

Overview

Nikita is a Customer Success Account Manager with over 12 years of experience in client relationship management and a passion for digital workplace transformation. Certified in Adobe Sign Essentials, she has a proven record of building strong C-suite relationships and driving portfolio expansion.

She consistently overachieved quarterly sales quotas by an average of 110% by forging strong relationships with top accounts.

Personality Overview

Unexpressive

Process Oriented

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Digital Workplace Transformation
Passionate about leveraging her technical acumen to help clients navigate their digital transformation and modernize their workplace environments.
Customer Success Strategy
Skilled in creating and executing strategic plans that maximize customer value, drive product adoption, and ensure long-term client retention.
C-Suite Engagement
Experienced in managing portfolios of executive-level client accounts, cultivating strong relationships to drive growth and retention.

Media Appearances

Nikita has no verified media appearances

Work History

4-2015
Customer Success Account Manager at Adobe
5-2013 - 1-2015
Trade Execution Coordinator Grains and Oilseed at Cargill
4-2011 - 5-2013
Associate Consultant at Capgemini

Education

Nikita has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Noida, Uttar Pradesh, India Job Level : Middle Designation : Customer Success Account Manager at Adobe
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Insights For Selling To Nikita

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nikita is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Nikita

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Nikita move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Nikita take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Nikita

Personality Compatibility


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