Ninah J. in

Ninah J.

Enthusiast · DISC type i
Head of Customer Experience at Martie
📍 Long Beach, California, United States

Ninah J. is the Head of Customer Experience at Martie, with a decade of expertise shaping CX, product management, and operations for D2C brands. People who have worked with her describe her as a positive, independent thinker and a delightful leader. She holds Gorgias certifications in both Product and Sales.

Her passion for customer experience is deeply rooted in her personal history. Growing up in a family-owned store and working in retail from an early age provided her with a foundational, real-world education that continues to shape her professional approach and strategies.

She believes her early retail experience in her familys store was more valuable than a formal education in CX.

Read the full overview →
Experience
2 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Long Beach, California, United States
Personality Overview

How Ninah shows up

Consensus Focused
Optimistic
Non-Confrontational

They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Priorities

Topics Ninah cares about

D2C Customer Experience
Specializes in designing and managing CX for direct-to-consumer brands like Martie, Durham Distillery, and Peanut Butter & Co. to drive growth and retention.
CX Growth Strategies
Develops and implements CX strategies focused on improving customer retention, recently offering free audits to brands preparing for the BFCM sales season.
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Career

Work history

12-2024
Head of Customer Experience
Martie
1-2023 - 12-2024
Customer Experience Consultant
Freelance
4-2024 - 11-2024
CX Consultant
Durham Distillery | Conniption Gin
1-2024 - 11-2024
CX Consultant
Regenesis Institute for Regenerative Practice
1-2023 - 12-2023
CX Consultant
Peanut Butter & Co.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Certificate of Achievement
Golden West College
Certificate
Designlab
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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