Ninah J.

Enthusiast
DISC Type : i

Head of Customer Experience at Martie

Long Beach, California, United States

Overview

Ninah J. is the Head of Customer Experience at Martie, with a decade of expertise shaping CX, product management, and operations for D2C brands. People who have worked with her describe her as a positive, independent thinker and a delightful leader. She holds Gorgias certifications in both Product and Sales.

Her passion for customer experience is deeply rooted in her personal history. Growing up in a family-owned store and working in retail from an early age provided her with a foundational, real-world education that continues to shape her professional approach and strategies.

She believes her early retail experience in her familys store was more valuable than a formal education in CX.

Personality Overview

Consensus Focused

Optimistic

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

D2C Customer Experience
Specializes in designing and managing CX for direct-to-consumer brands like Martie, Durham Distillery, and Peanut Butter & Co. to drive growth and retention.
CX Growth Strategies
Develops and implements CX strategies focused on improving customer retention, recently offering free audits to brands preparing for the BFCM sales season.
Product Management
Previously worked as an Associate Product Manager at Sidebench, with recommendations highlighting her cross-functional skill set in the tech world.

Media Appearances

Ninah has no verified media appearances

Work History

12-2024
Head of Customer Experience at Martie
1-2023 - 12-2024
Customer Experience Consultant at Freelance
4-2024 - 11-2024
CX Consultant at Durham Distillery | Conniption Gin
1-2024 - 11-2024
CX Consultant at Regenesis Institute for Regenerative Practice
1-2023 - 12-2023
CX Consultant at Peanut Butter & Co.

Education

Certificate of Achievement from Golden West College
Certificate from Designlab

More Information

Social Presence :

Prographics :

Exp : 2 Location : Long Beach, California, United States Job Level : Mid-senior Designation : Head of Customer Experience at Martie
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Insights For Selling To Ninah

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Refer to interesting customer testimonials and stress on great customer experience
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ninah is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Ninah

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Ninah move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Ninah take some risk or not?

  • They can take some low-probability risks if needed.

You And Ninah

Personality Compatibility


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