Ninah J. is the Head of Customer Experience at Martie, with a decade of expertise shaping CX, product management, and operations for D2C brands. People who have worked with her describe her as a positive, independent thinker and a delightful leader. She holds Gorgias certifications in both Product and Sales.
Her passion for customer experience is deeply rooted in her personal history. Growing up in a family-owned store and working in retail from an early age provided her with a foundational, real-world education that continues to shape her professional approach and strategies.
She believes her early retail experience in her familys store was more valuable than a formal education in CX.
Read the full overview →They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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