Ninah J. is the Head of Customer Experience at Martie, with a decade of expertise shaping CX, product management, and operations for D2C brands. People who have worked with her describe her as a positive, independent thinker and a delightful leader. She holds Gorgias certifications in both Product and Sales.
Her passion for customer experience is deeply rooted in her personal history. Growing up in a family-owned store and working in retail from an early age provided her with a foundational, real-world education that continues to shape her professional approach and strategies.
She believes her early retail experience in her familys store was more valuable than a formal education in CX.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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