Nirupama Dutta

Evaluator
DISC Type : Csd

Sr. Representative- client service at Zelis

Hyderabad, Telangana, India

Overview

Nirupama Dutta is a Senior Client Service Representative at Zelis with over a decade of experience in enhancing client satisfaction and operational efficiency. A graduate of Osmania University with an MBA, she is passionate about streamlining workflows and empowering teams, holding a recent certification as an Ai Academy People Leader.

Based on her recent activities, Nirupama appears to enjoy engaging with online puzzles and games, frequently sharing her scores and achievements. This suggests an appreciation for problem-solving and challenges in her personal time, mirroring her professional focus on finding efficient solutions.

She recently completed the Ai Academy People Leader Program at Zelis, highlighting a commitment to continuous learning and leadership development.

Personality Overview

Fast But Analytical

Quality Focused

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Client Service Excellence
Her current role as a Senior Representative in Client Service and stated focus on "exceptional client satisfaction" underscore this as a core professional priority.
Workflow Optimization
Passionate about streamlining workflows, a theme present in her current role and her past experience as a Senior Process Associate.
Leadership Development
Demonstrated by her recent completion and enthusiastic sharing of the "Ai Academy People Leader Program" certification from Zelis.

Media Appearances

Nirupama has no verified media appearances

Work History

12-2023
Sr. Representative- client service at Zelis
2-2022 - 9-2024
Senior Process Associate at Harmony United Psychiatric Care
1-2018 - 3-2022
Process Associate at Elico Healthcare Services Ltd
12-2013 - 3-2022
Finance Manager at Tannu engineering

Education

2013 - 2015
Master of Business Administration (MBA) from osmania university

More Information

Social Presence :

Prographics :

Exp : 12 Location : Hyderabad, Telangana, India Job Level : Junior Designation : Sr. Representative- client service at Zelis
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Insights For Selling To Nirupama

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Be prepared for comments or questions that are critical of your product or your claims
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nirupama is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Nirupama

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Nirupama move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Nirupama take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Nirupama

Personality Compatibility


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