Noelia De Masi

Questioner
DISC Type : c

Jefatura Departamento Experiencia del Cliente at Hospital Italiano de Buenos Aires

Greater Buenos Aires, Argentina

Overview

Noelia De Masi leads the Customer Experience Department at the Hospital Italiano de Buenos Aires, focusing on redesigning the patient journey. Holding a Masters in Customer Experience, she applies human-centered design and process improvement to create a more empathetic and collaborative healthcare environment.

She is a published academic researcher and a university professor, contributing to scientific literature on patient experience. Her work often involves mixed-methods assessments to inform quality improvement, demonstrating a commitment to evidence-based management in healthcare.

Personality Overview

Price-Sensitive

Value Seeker

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. They prefer to analyze every situation thoroughly.


Topics They Care About

Patient Experience
Her entire role is dedicated to redesigning patient contact points, using active listening and empathy maps to improve the healthcare journey and foster a more humane culture.
Healthcare Process Improvement
Champions and teaches the Toyota Business Practice (TBP) methodology within the hospital to drive continuous, systemic improvements in quality of care and patient safety.
Academic Research
Actively conducts and publishes scientific research, using data and mixed-methods assessments to provide an evidence-based foundation for quality improvement initiatives.

Media Appearances

Noelia has no verified media appearances

Work History

5-2023
Jefatura Departamento Experiencia del Cliente at Hospital Italiano de Buenos Aires
Investigador at Hospital Italiano de Buenos Aires
4-2023
Jefe de Sector Marketing y Ventas - Plan de Salud at Hospital Italiano de Buenos Aires
Profesor at Universidad Hospital Italiano de Buenos Aires

Education

Máster en Customer Experience from Universitat Politècnica de Catalunya
Posgrado from UADE

More Information

Social Presence :

Prographics :

Exp : 2 Location : Greater Buenos Aires, Argentina Job Level : N/A Designation : Jefatura Departamento Experiencia del Cliente at Hospital Italiano de Buenos Aires
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Insights For Selling To Noelia

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Noelia is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Noelia

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Noelia move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Noelia take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Noelia

Personality Compatibility


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