Noelia De Masi
Login to view DISC.Noelia De Masi leads the Customer Experience Department at the Hospital Italiano de Buenos Aires, focusing on redesigning the patient journey. Holding a Masters in Customer Experience, she applies human-centered design and process improvement to create a more empathetic and collaborative healthcare environment.
She is a published academic researcher and a university professor, contributing to scientific literature on patient experience. Her work often involves mixed-methods assessments to inform quality improvement, demonstrating a commitment to evidence-based management in healthcare.
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