Norma Mendoza

Energizer
DISC Type : I

Business Technology Strategist at Sun Community Federal Credit Union

El Centro, California, United States

Overview

Norma is a Business Technology Strategist with extensive experience in the banking and finance sector. Her career showcases a strong foundation in operational and compliance roles, including expertise as an AVP in BSA/AML Investigations and a VP Operations Analyst, before transitioning into her current technology-focused position.

Her background in Anti-Money Laundering (AML) investigations provides a unique and specialized foundation for implementing technology strategy within a financial institution.

Personality Overview

Imaginative

Relationship Oriented

Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are people oriented, friendly and like creating new connections.

Topics They Care About

AML & BSA Compliance
Previously served as an AVP and Senior Analyst in BSA/AML Investigations, responsible for monitoring and investigating potential suspicious financial activity at multiple banks.
Operational Improvement
As a VP Operations Analyst, she was responsible for managing and implementing complex process improvement initiatives, new systems, and service enhancements.
Financial Technology
Her current role as a Business Technology Strategist and stated interest in financial services technology company FIS highlight her focus on this area.

Media Appearances

Norma has no verified media appearances

Work History

6-2025
Business Technology Strategist at Sun Community Federal Credit Union
12-2019 - 3-2025
Customer Relationship Specialist II at Rabo AgriFinance
12-2014 - 12-2019
AVP, BSA/AML Investigations Analyst Senior at Mechanics Bank
7-2013 - 12-2014
VP Operations Analyst - AML Investigations at Agility HR Group
10-1994 - 7-2013
VP Operations Analyst at Rabobank North America Wholesale

Education

Education details unavailable from Central Union High School

More Information

Social Presence :

Prographics :

Exp : 31 Location : El Centro, California, United States Job Level : Junior Designation : Business Technology Strategist at Sun Community Federal Credit Union
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Insights For Selling To Norma

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Be friendly and entertaining in your conversation
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Norma is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Norma

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Norma move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Norma take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Norma

Personality Compatibility


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