Ogla G. in

Ogla G.

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Manager Contract Services & Vendor Relations Europe & Pacific at American Airlines
📍 United Kingdom

Ogla G. is the Manager of Contract Services & Vendor Relations for Europe & Pacific at American Airlines, specializing in managing outsourced contact centers and negotiating vendor contracts. Her background includes performance planning and improving customer experience. She holds a degree in Business Studies from DKIT.

She previously served as a Project Analyst on "Jetstream, " a multi-year Passenger Service System development and implementation project for the airline.

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Experience
13 Years
Current Role
Manager Contract Services & Vendor Relations Europe & Pacific
Job Level
Middle
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ogla cares about

Vendor Management
Manages outsourced vendors across Europe and the Pacific, negotiates contracts, and conducts regular performance reviews to ensure operational goals are met.
Contract Negotiation
Her role is centered on negotiating contracts with vendors to meet budget, headcount, and revenue goals for American Airlines' contact centers.
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Career

Work history

11-2013
Manager Contract Services & Vendor Relations Europe & Pacific
American Airlines
9-2012 - 11-2013
Performance Planner Europe & Pacific
American Airlines
3-2012 - 8-2012
Jetstream Project Analyst, Europe & Pacific
American Airlines
In the press

Media appearances

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Education
1993 - 1997
Bachelor of Business Studies (BBS)
DKIT
1995 - 1996
Diplôme Universitaire de Technologie en Techniques de Commercialisation
Institut Universitaire de Technologie du Havre, France
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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