Ogla G.

Observer
DISC Type : ci

Manager Contract Services & Vendor Relations Europe & Pacific at American Airlines

United Kingdom

Overview

Ogla G. is the Manager of Contract Services & Vendor Relations for Europe & Pacific at American Airlines, specializing in managing outsourced contact centers and negotiating vendor contracts. Her background includes performance planning and improving customer experience. She holds a degree in Business Studies from DKIT.

She previously served as a Project Analyst on "Jetstream, " a multi-year Passenger Service System development and implementation project for the airline.

Personality Overview

Assertive

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Vendor Management
Manages outsourced vendors across Europe and the Pacific, negotiates contracts, and conducts regular performance reviews to ensure operational goals are met.
Contract Negotiation
Her role is centered on negotiating contracts with vendors to meet budget, headcount, and revenue goals for American Airlines' contact centers.
Customer Experience
In a previous role, she conducted in-depth analysis and developed business cases to improve the customer journey and overall vendor performance.

Media Appearances

Ogla has no verified media appearances

Work History

11-2013
Manager Contract Services & Vendor Relations Europe & Pacific at American Airlines
9-2012 - 11-2013
Performance Planner Europe & Pacific at American Airlines
3-2012 - 8-2012
Jetstream Project Analyst, Europe & Pacific at American Airlines

Education

1993 - 1997
Bachelor of Business Studies (BBS) from DKIT
1995 - 1996
Diplôme Universitaire de Technologie en Techniques de Commercialisation from Institut Universitaire de Technologie du Havre, France

More Information

Social Presence :

Prographics :

Exp : 13 Location : United Kingdom Job Level : Middle Designation : Manager Contract Services & Vendor Relations Europe & Pacific at American Airlines
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Insights For Selling To Ogla

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ogla is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Ogla

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Ogla move?

  • They like to analyze well and then make their decisions.
  • Can Ogla take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Ogla

Personality Compatibility


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