Orlando Carvajal

Critic
DISC Type : C

VP Global Service & Support LAC North at SAP

Bogotá D.C. Metropolitan Area, Colombia

Overview

Orlando Carvajal is the Vice President of Global Service & Support for Latin America & the Caribbean North at SAP. Described by colleagues as an excellent and committed leader, he focuses on digital business transformation and simplifying the customer experience through a unified team approach. He holds a PDD from INALDE Business International School.

He is passionate about developing his team members and believes that human resources are the ultimate key to success and differentiation in the market. He also emphasizes the importance of having fun at work to foster a positive and productive environment.

Unique fact: Orlandos leadership has been recognized with awards like "Region of the Year, " and he has driven his team to strive for "Market Unit of the year" for multiple consecutive years.

Personality Overview

Information Seeker

Precise

ROI Driven

They prefer to analyze logically and value objective facts over emotions.  They like to take decisions independently and do not seek others' support often. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Digital Transformation
His role centers on helping customers transition into digital businesses using SAP's Digital Business Framework and cloud technologies.
Team Leadership
Praised for his leadership, he believes the success of his organization is a direct result of its people and focuses on developing and motivating his team.
Customer Experience
A core part of his mission is to simplify the customer experience and deliver exceptional value through a unified 'One Services Team' approach.

Media Appearances

Orlando has no verified media appearances

Work History

1-2015
VP Global Service & Support LAC North at SAP
1-2013 - 1-2014
Vice President SAP Consulting Services Northern Latin America at SAP
1-2007 - 6-2012
Regional Delivery Manager for SAP Multicountry Latin América at SAP Andina y del Caribe
1-2010 - 2-2012
SSSA & CA Field Services Director at SAP
11-2006 - 1-2009
Regional Delivery Manager for SAP Andina y del Caribe at SAP Latin America

Education

2010 - 2011
PDD from INALDE Business International School

More Information

Social Presence :

Prographics :

Exp : 17 Location : Bogotá D.C. Metropolitan Area, Colombia Job Level : Senior Designation : VP Global Service & Support LAC North at SAP
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Insights For Selling To Orlando

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Orlando is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Orlando

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Orlando move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Orlando take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Orlando

Personality Compatibility


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