Oscar is a Service Specialist at HDI Seguros Colombia with a background in customer experience coordination, operational analysis, and team leadership from his time at Konec. He holds a degree in Business Administration and Management and a technologist degree in Financial and Treasury Management.
He recently transitioned into his new role as a Service Specialist, demonstrating his career progression within the customer service and insurance sectors.
Oscar Franco Murillo
Especialista de Servicio at HDI Seguros Colombia
Bogota, D.C., Capital District, Colombia
Overview
Topics They Care About
Customer Experience
His experience includes roles as a CX Coordinator and Customer Service Team Leader, showing a strong focus on delivering quality service and managing client-facing teams.
Insurance Services
Currently works as a Service Specialist at HDI Seguros Colombia and follows other major insurance companies like Mapfre.
Operational Analysis
Previously held a position as an Operational Management Analyst, indicating experience in optimizing service processes and efficiency.
Media Appearances
Oscar has no verified media appearances
Work History
2-2025
Especialista de Servicio at HDI Seguros Colombia
12-2022 - 2-2025
Coordinador CX at Konecta
12-2019 - 12-2022
Analista gestion operativa at Konecta
9-2018 - 11-2019
Líder de equipo servicio al cliente at Konecta
2-2012 - 5-2013
Asesor comercial at Black Opal Media Group (Start-Up)
Education
2018 - 2021
Grado en Administración y Dirección de Empresas from Politécnico Grancolombiano
Tecnólogo Gestión financiera y de tesorería from Servicio Nacional de Aprendizaje (SENA)
More Information
Social Presence :
Prographics :
Exp : 8
Location : Bogota, D.C., Capital District, Colombia
Job Level : N/A
Designation : Especialista de Servicio at HDI Seguros Colombia
