Pam Connors

Go-getter
DISC Type : d

Operations Manager, Support & Transformation at Lytx, Inc.

Imperial Beach, California, United States

Overview

Pam Connors is the Operations Manager for Support & Transformation at Lytx, Inc. , specializing in process improvement and program management. An analytical leader with expertise in Salesforce and Lean Six Sigma, she has a history of executing innovative programs that drive efficiency. She holds a B. S. from the University of San Diego and an M. P. A. from CSU-Dominguez Hills.

Outside of work, Pam is deeply committed to community service, demonstrated by her extensive involvement with Girl Scouts San Diego. She is a recognized volunteer leader and actively participates in fundraising and donor events for the organization, showing a passion for youth development and mentorship.

She is a recipient of the "Thanks Badge I, " the highest honor an adult volunteer can receive in the Girl Scouts of the USA.

Personality Overview

Direct & Candid

Challenger

Self-Confident

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Process Improvement
Her entire career, including roles at ServiceNow and Lytx, focuses on optimizing business processes, once reducing a task from 10 days to 2 hours.
Customer Experience
She is a recipient of a peer-nominated Customer Experience Award and improved ESAT scores by 27% in a previous role through process implementation.
Youth Mentorship
Demonstrates a significant, long-term commitment to Girl Scouts San Diego, where she has received the highest volunteer honor for her service and leadership.

Media Appearances

Pam has no verified media appearances

Work History

8-2023
Operations Manager, Support & Transformation at Lytx, Inc.
3-2021 - 6-2023
Operational Excellence Manager at ServiceNow
6-2016 - 6-2021
Sustainable Development Manager at Elite Business Ventures Inc
6-2020 - 3-2021
Innovation & Salesforce Manager at Workshops for Warriors
2-2017 - 7-2017
Substitute Teacher at South Bay Union School District

Education

2002 - 2004
Bachelor of Science from University of San Diego
2010 - 2012
Master of Public Administration (M.P.A.) from California State University-Dominguez Hills

More Information

Social Presence :

Prographics :

Exp : 6 Location : Imperial Beach, California, United States Job Level : Middle Designation : Operations Manager, Support & Transformation at Lytx, Inc.
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Insights For Selling To Pam

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Refer to testimonials from others in similar positions
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pam is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Pam

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Pam move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Pam take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Pam

Personality Compatibility


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