Paolo Papandrea

Commander
DISC Type : D

Group Manager at Otonomee

Lisbon, Lisbon, Portugal

Overview

Paolo Papandrea is a self-employed Operations Coach specializing in scaling BPO call centers. He transforms junior managers into KPI-driven operators through a five-week bootcamp and has developed highly-rated online courses on call center leadership. Colleagues describe him as a disciplined, thoughtful, and natural leader with certifications in Six Sigma and Google Data Analytics.



He has created online courses to train junior team leaders and business owners on accountable leadership and effective coaching.

Personality Overview

Very Quick

Risk-Taker

Candid & Clear

They do not care very much about building rapport or relationships.  They put a lot of effort into ensuring personal success. They respond better to strong and respectful interactions.

Topics They Care About

BPO Scaling
He focuses exclusively on helping BPO call centers scale from 50 to 500 seats by building a structured operations management layer.
Data-Driven Operations
He advocates for using KPIs, reports, and dashboards for management, believing that relying only on "people skills" is a critical error.
Leadership Development
His core offerings include a 5-week bootcamp for new managers and creating online courses to develop leadership skills within call centers.

Media Appearances

Paolo has no verified media appearances

Work History

5-2023 - 11-2023
Group Manager at Otonomee
1-2023
Operations Coach and Mentor at Self-employed
2-2021 - 1-2023
Head of Operations at Buwelo Europe
12-2018 - 2-2021
First Line Manager at Teleperformance
6-2015 - 3-2018
Account Manager at Aruba Business

Education

Paolo has no verified education history

More Information

Social Presence :

Prographics :

Exp : 19 Location : Lisbon, Lisbon, Portugal Job Level : N/A Designation : Group Manager at Otonomee
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Insights For Selling To Paolo

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not spend too much time focusing on product tech or features
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paolo is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Paolo

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Paolo move?

  • If convinced, they can reach decisions quite fast.
  • Can Paolo take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Paolo

Personality Compatibility


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