Paolo Papandrea in

Paolo Papandrea

Commander · DISC type D
Group Manager at Otonomee
📍 Lisbon, Lisbon, Portugal

Paolo Papandrea is a self-employed Operations Coach specializing in scaling BPO call centers. He transforms junior managers into KPI-driven operators through a five-week bootcamp and has developed highly-rated online courses on call center leadership. Colleagues describe him as a disciplined, thoughtful, and natural leader with certifications in Six Sigma and Google Data Analytics.

He has created online courses to train junior team leaders and business owners on accountable leadership and effective coaching.

Read the full overview →
Experience
19 Years
Current Role
Group Manager
Location
Lisbon, Lisbon, Portugal
Personality Overview

How Paolo shows up

Very Quick
Risk-Taker
Candid & Clear

They do not care very much about building rapport or relationships. They put a lot of effort into ensuring personal success. They respond better to strong and respectful interactions.

Priorities

Topics Paolo cares about

BPO Scaling
He focuses exclusively on helping BPO call centers scale from 50 to 500 seats by building a structured operations management layer.
Data-Driven Operations
He advocates for using KPIs, reports, and dashboards for management, believing that relying only on "people skills" is a critical error.
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Career

Work history

5-2023 - 11-2023
Group Manager
Otonomee
1-2023
Operations Coach and Mentor
Self-employed
2-2021 - 1-2023
Head of Operations
Buwelo Europe
12-2018 - 2-2021
First Line Manager
Teleperformance
6-2015 - 3-2018
Account Manager
Aruba Business
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Paolo has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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