Paolo Papandrea in

Paolo Papandrea

Login to view DISC.
Group Manager at Otonomee
📍 Lisbon, Lisbon, Portugal

Paolo Papandrea is a self-employed Operations Coach specializing in scaling BPO call centers. He transforms junior managers into KPI-driven operators through a five-week bootcamp and has developed highly-rated online courses on call center leadership. Colleagues describe him as a disciplined, thoughtful, and natural leader with certifications in Six Sigma and Google Data Analytics.

He has created online courses to train junior team leaders and business owners on accountable leadership and effective coaching.

Read the full overview →
Experience
19 Years
Current Role
Group Manager
Location
Lisbon, Lisbon, Portugal
Personality Overview

How Paolo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Paolo cares about

BPO Scaling
He focuses exclusively on helping BPO call centers scale from 50 to 500 seats by building a structured operations management layer.
Data-Driven Operations
He advocates for using KPIs, reports, and dashboards for management, believing that relying only on "people skills" is a critical error.
+4 more topics Login to view topics
Career

Work history

5-2023 - 11-2023
Group Manager
Otonomee
1-2023
Operations Coach and Mentor
Self-employed
2-2021 - 1-2023
Head of Operations
Buwelo Europe
12-2018 - 2-2021
First Line Manager
Teleperformance
6-2015 - 3-2018
Account Manager
Aruba Business
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Paolo has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Otonomee Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Paolo. Free, 10 seconds.