Paschalis Petalas in

Paschalis Petalas

Visionary · DISC type Ds
Head of Customer Experience and Governance at Abu Dhabi Commercial Bank
📍 Abu Dhabi Emirate, United Arab Emirates

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
30 Years
Current Role
Head of Customer Experience and Governance
Job Level
Mid-senior
Location
Abu Dhabi Emirate, United Arab Emirates
Personality Overview

How Paschalis shows up

Objective Evaluator
Risk Tolerant
Direct & Assertive

Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Paschalis cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

9-2019
Head of Customer Experience and Governance
Abu Dhabi Commercial Bank
6-2018 - 8-2019
Head of CRM & Customer Insights
Abu Dhabi Commercial Bank
2-2015 - 5-2018
Senior Vice President, Head of Customer Insights
First Abu Dhabi Bank (FAB)
1-2014 - 1-2015
Director Customer Experience and Intelligence
Piraeus Bank
1-2010 - 12-2013
Head of Customer Experience
Piraeus Bank
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
12-2003 - 9-2005
MBA
Warwick Business School
9-1993 - 10-1994
MSc
Imperial College London
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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