Pat Fenlon

Questioner
DISC Type : c

Executive Director, ESB Customer Solutions at ESB

Dublin, County Dublin, Ireland

Overview

Pat Fenlon is the Executive Director of Customer Solutions at ESB, a respected business leader with almost 20 years of experience in the energy industry. A Chartered Accountant who has completed the Stanford Executive Programme, he now leads ESBs retail, eCars, and telecoms divisions.

Outside of his executive role, Pat shows a keen interest in Irish sports, particularly Gaelic football. He follows major events like the All-Ireland Minor Football Final, celebrating the achievements of young athletes in the community.

Unique fact: He began his career as a Chartered Accountant with PWC before transitioning into senior leadership within the energy sector.

Personality Overview

Cautious & Analytical

Price-Sensitive

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

EV Adoption
He is actively involved in launching new high-power EV charging hubs for ESB eCars, aiming to accelerate the transition to electric vehicles in Ireland.
Net-Zero Future
Promotes ESB's commitment to a net-zero future by highlighting renewable energy projects, such as large-scale solar installations with commercial partners.
Energy Tech Startups
Engages with the startup ecosystem by presenting awards at events like the Free Electrons Program, supporting innovation in the energy sector.

Media Appearances

ESB Executive Team. Featured in ESB (official website)

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Three executive directors at ESB take up new roles. Featured in ESB (press release)

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ESB staff bonuses partly linked to level of profits, committee told. Featured in Irish Examiner

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Work History

9-2022
Executive Director, ESB Customer Solutions at ESB
7-2016 - 6-2022
Chief Financial Officer at ESB
3-2016 - 9-2016
Group Treasurer at ESB
11-2013 - 2-2016
Group Finance & Commercial Manager, ESB at ESB
3-2003 - 2-2007
CFO at ESB International

Education

6-2022 - 7-2022
Stanford Executive Programme 2022 from Stanford University
2006 - 2006
Accelerated Development Programme from London Business School

More Information

Social Presence :

Prographics :

Exp : 21 Location : Dublin, County Dublin, Ireland Job Level : Senior Designation : Executive Director, ESB Customer Solutions at ESB
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Insights For Selling To Pat

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pat is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Pat

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Pat move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Pat take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Pat

Personality Compatibility


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