Patricia Carla Almeida is the CEO of Level A, a consultancy specializing in Customer Experience and Customer Success. With over 27 years of experience, she focuses on connecting governance and strategy to drive results. Colleagues describe her as strategic, resilient, and sincere. She is a certified Green Belt in Lean Six Sigma and studied Arts at Universidade Presbiteriana Mackenzie.
She is passionate about human growth and cultural transformation, dedicating time to developing leaders. Patricia finds solace in literature, considering bookstores like Livraria da Vila in São Paulo to be a personal refuge for discovering new stories. She actively participates in mentorship programs, including one for women in industry, reflecting her commitment to professional and personal development.
Patricia is a Director at the International Association of Customer Experience and Success (AIESC), where she helps develop female leadership programs.
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