Patricia Carla Almeida in

Patricia Carla Almeida

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CEO at LEVEL A
📍 São Paulo, São Paulo, Brazil

Patricia Carla Almeida is the CEO of Level A, a consultancy specializing in Customer Experience and Customer Success. With over 27 years of experience, she focuses on connecting governance and strategy to drive results. Colleagues describe her as strategic, resilient, and sincere. She is a certified Green Belt in Lean Six Sigma and studied Arts at Universidade Presbiteriana Mackenzie.

She is passionate about human growth and cultural transformation, dedicating time to developing leaders. Patricia finds solace in literature, considering bookstores like Livraria da Vila in São Paulo to be a personal refuge for discovering new stories. She actively participates in mentorship programs, including one for women in industry, reflecting her commitment to professional and personal development.

Patricia is a Director at the International Association of Customer Experience and Success (AIESC), where she helps develop female leadership programs.

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Experience
5 Years
Current Role
CEO
Job Level
Leadership
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Patricia cares about

CX Governance
Her core expertise involves connecting governance, strategy, and leadership to transform customer experience and drive sustainable business results.
Leadership Development
She is passionate about developing leaders and mentors, focusing on purpose-driven leadership and cultural transformation within organizations.
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Career

Work history

10-2022
CEO
LEVEL A
9-2023 - 6-2025
Diretora Estatutária de Centralidade do Cliente
AIESC - Associação Internacional de Experiência e Sucesso do Cliente
5-2023 - 5-2025
Member
Open Mind Brazil
5-2022 - 3-2023
Director Of Business Development
Polis Consulting
3-2020 - 4-2022
Business Superintendent
Atento Brazil S/A
In the press

Media appearances

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Education
1998 - 2002
Undergraduate in Arts – Specialization in Spanish
Universidade Presbiteriana Mackenzie
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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