Patricia Carla Almeida

Sharpshooter
DISC Type : DC

CEO at LEVEL A

São Paulo, São Paulo, Brazil

Overview

Patricia Carla Almeida is the CEO of Level A, a consultancy specializing in Customer Experience and Customer Success. With over 27 years of experience, she focuses on connecting governance and strategy to drive results. Colleagues describe her as strategic, resilient, and sincere. She is a certified Green Belt in Lean Six Sigma and studied Arts at Universidade Presbiteriana Mackenzie.

She is passionate about human growth and cultural transformation, dedicating time to developing leaders. Patricia finds solace in literature, considering bookstores like Livraria da Vila in São Paulo to be a personal refuge for discovering new stories. She actively participates in mentorship programs, including one for women in industry, reflecting her commitment to professional and personal development.

Patricia is a Director at the International Association of Customer Experience and Success (AIESC), where she helps develop female leadership programs.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

ROI Driven

They put a lot of effort into ensuring personal success.  They like to stay in control of the negotiation or defining of the terms. They are less concerned about the product and more about its potential impact.

Topics They Care About

CX Governance
Her core expertise involves connecting governance, strategy, and leadership to transform customer experience and drive sustainable business results.
Leadership Development
She is passionate about developing leaders and mentors, focusing on purpose-driven leadership and cultural transformation within organizations.
AI in CX
She follows trends in customer experience innovation, including the role of agentic AI in orchestrating the customer journey, as noted from a recent Genesys event.

Media Appearances

Patricia has no verified media appearances

Work History

10-2022
CEO at LEVEL A
9-2023 - 6-2025
Diretora Estatutária de Centralidade do Cliente at AIESC - Associação Internacional de Experiência e Sucesso do Cliente
5-2023 - 5-2025
Member at Open Mind Brazil
5-2022 - 3-2023
Director Of Business Development at Polis Consulting
3-2020 - 4-2022
Business Superintendent at Atento Brazil S/A

Education

1998 - 2002
Undergraduate in Arts – Specialization in Spanish from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : 5 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : CEO at LEVEL A
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Insights For Selling To Patricia Carla

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not spend too much time focusing on product tech or features
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patricia Carla is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Patricia Carla

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Patricia Carla move?

  • If convinced, they can reach decisions quite fast.
  • Can Patricia Carla take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Patricia Carla

Personality Compatibility


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